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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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Jim S
5/15/2019
Select Home Warranty is happy to take your $600 to $700 for a one year policy but it is nearly impossible to receive any claim money. We have had two separate claims, one for a Sub Zero refrigerator which cost $1600 to repair and Select paid $150. Our second claim was for an air conditioner. The repair company said that it was low on Freon however the main issue was a frozen blower motor. The claim was completely denied because there was a Freon issue which negated the entire claim. They would not fix the blower motor even after I agreed to pay for any Freon. Our home is 18 years old and appliances are beginning to break. We were told that all of our appliances would be either... Read More

Y
York W
5/15/2019
When I ordered my warranty I did plan to have services done and each claim never was a problem to get done. I normally have a one week wait period before the job is started. It is a fair value and a great price.

D
David J
5/15/2019
Stress with repairs is never an issue for me and my wife. I thank the great staff at select for being up to date with the best techs in my area when doing my service calls.

L
Lisa
5/15/2019
Customer service and onboarding was top notch. Unfortunately, after 3 requests over a 2 day period for a supervisor/manager call back for an escalated issue; I never received a call back regarding a contradiction between the service technician's report and the decision/resolution rendered by Select Home Warranty. Perhaps, I should have gone with a company that cost a little more monthly with far less exclusions. Most likely will not renew this policy.

Tony N
5/14/2019
I needed home warranty for a new home I am buying. My realtor gave me a link with different companies to choose from. I decided to contact Select Home Warranty and I entered my information for a free quote. Within one minute I received a call from Select Home Warranty. I spoke with Greg Thompson and he helped me choose a plan. I was very satisfied with his knowledge and I we moved forward with the transaction. I appreciate the help from Greg and Select Home Warranty for a quick and easy experience! Very Respectfully, Paul

arsh.andrew
5/14/2019
Service as expected. Came on time, fixed all the issues with great service.

Linda S
5/14/2019
I called and told them my problem it was called in and taken care of in a timely manner everybody was so nice and so professional thank you very much

V
Vince M
5/14/2019
Great customer service and a great price!! I will be recommending Select Home Warranty to others.

G
Gloria R
5/14/2019
We renewed our policy because when we called for service it was prompt & all issues were resolved!

J
john L
5/14/2019
Customer Rep was very professional and patient. She allowed me plenty of time to explain my delima and look up the information she needed. I have a tremor and it takes me awhile to take down information. So far,I am very please d with the process.

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