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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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M
Meghan B
4/22/2019
So far Select Home Warranty has been really quick at returning emails/calls about the claim that I have made. Our washer went out this week and I had to submit a claim on Easter. By the end of the day, I had already received an email saying that the claim would be processed and a contractor would be selected within 24-48 hours. The very next morning, the repair service was selected and I was contacted to set up a service appointment. I currently do not know how the resolution of the claim will play out as of yet, but I am hopeful.

Bill S
4/22/2019
Customer service rep was very helpful and promptly assigned service contractor who we expect will contact us shortly to address our plumbing problem. Since we are still waiting for the contractor to schedule the repair, I am assigning 4 stars to the service thus far.

C
CHARLES M
4/22/2019
They helped find a technicians within 24 hours. Much faster than my previous experience. Good job SHW!!!!

Russ S
4/22/2019
Do not trust this foreign company. They have inefficient systems in place to handle claims. There is no email address on their website. They do not have a "status" of your claim set up on the web. I filed a claim on my oven on March 3, 2019. It is April 22 and I still don't have an oven repaired or replaced. They asked for photos of the oven and the model number. I sent them. They said to wait 48 hours. I called back 48 hours later. They asked for photos of the oven and the model number again and told me it would be 48 hours. I called back 48 hours later. They asked for photos of the oven and for the model number again. I pointed out I had sent them three times. The operator... Read More

O
Omar B
4/22/2019
The clothes dryer broke down and I was given a proposal for a $250 reimbursement check. I had to wait 45 days and it did come and the amount is being used toward a replacement one.

T
Tracy F
4/22/2019
Select warranty offered me a low cost bronze plan and I use it to manage my appliances in my coop. The program is reasonable and the claims department has always been able to answer my questions in a timely manner.

A
Anna B
4/19/2019
Thank you for filling me claim. You guys did a fantastic job and I did not have to wait long to get my kitchen back in order. The new range and fan work tremendously well and very quiet.

R
Ron P
4/19/2019
I had a different home warranty for over 8 years and the only reason I left was I was told by Select that they have the same time frames for claims as well as same day appointments. I called in my first claim to them and they did in fact have the company come out same day but I'm now waiting over a week for them to approve the claim. I've asked several times to speak to a supervisor and or a manager with no call back. So far I would not recommend this company and would give negative stars if I could.

P
Peter S
4/19/2019
I am impressed with SHW and the entire service claim process. I was kept up to date via email with each step and documentation was supplied for repair very quickly. I very dependable service company that fits my home needs.

C
Carl N
4/18/2019
Select's warranty saves me time and money and is very easy to deal with. From signup of my platinum care package they have been nothing but helpful in all warranty servicing request I have asked from them. All the best, Carl.

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