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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
S
Samantha J
4/18/2019
Thank you for the maintenace on my faucet leak. The plumber was great and had a very good demeanor. I will recommend your program to my friends.

L
Leon P
4/17/2019
They are very passionate about the customer service and called me back on two occassions to make sure I was happy with my contractor and the work. Love having a warranty with such great support. Select I highly recommend!

J
Jorge A
4/17/2019
We are going to give a good rating to Select Homewarranty. They did good by our claim on a dish washer. No hassle with the repair company they hired and everything was paid for at their expense.

J
Jaleel M
4/16/2019
I am completely exstatic with my replacement microwave oven. It is stainless steel and has excellent power. It was covered under my policy and I am happy the replacement wasn't a basic model. Customer Satisfied

G
Gary O
4/16/2019
The staff at Select deserves accolades for its very speedy service. I only had a two week process from start to end. My oven is great again thanks!

R
rachenda
4/15/2019
I received a call back from my online roof leak report. The call was less than 24 hours after I submitted that claim. The caller was very polite and requested information to verify who I was, what the property address was and what the problem was specifically I needed help with. I went over the issue. she stated that she would be getting a contractor in our area to come and check out the issue. She asked about the type of roof, attic and if it was accessable to the repairman. She assured me that it would be taken care of and that I would be getting an email confirmation or a call back with which contractor would be out to do the repair.

Tony W
4/15/2019
So far so good on our first claim . We will wait and see the out come

aly.nicole.johnson
4/15/2019
Very helpful and fast. They found a technician faster than approximated and when an issue arose they stepped in without hesitation to fix it.

C
Christine T
4/15/2019
Initially I had a couple hiccups, but once I got this call back I did have another company come out and let me know what was going on. Very helpful and very quick!

M
Machale S
4/15/2019
We paid an additional premium to have pool added yet you exclude anything that would realistically go wrong with a pool. You do not cover "leaks" well to me that mean if the pool leaks not if my sand filter is broken and it leaks because of it. I was sure that you would find some way out of fixing it and yet the first problem we had where we do have "expensive" home repairs you are not there to help and we are paying for it ourselves. You have so many exclusions that you do not really cover anything.

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