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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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Debbie
3/11/2019
This is the absolute worst company I have ever delt with!!!!. I have had a couple of claims and on both I received the worst service possible from contractors. One contractor installed the wrong thermostat for my unit. When I complained to Select I was told they didn't have anything to do with the contractors. So I had to pay to have the correct part put in with no reimbursement. Excuse me!, you are one sending them out. The last incident the contractor does not want to pay to order the parts as he has trouble getting payment so he wants Select to order them. Its been over a month trying to get my dryer fixed. Do not use this company!!!!!!

C
Cecil Y
3/11/2019
I never really thought about owning a warranty until my good friend told me about it and thats how I found Select. One year in I have been satisfied with Select's continued support of my home products.

P
Paula
3/11/2019
The agent was very nice. I told her that I needed a back-up person in case the first technician's schedule did not jive with mine. The email that I received said that it may take 48 hours to receive contact, which is totally unacceptable. I called right at 8am and so they should be able to reach someone now. If it takes 48 hours I will not be renewing!

Trina S
3/11/2019
Clothes washer and drier issue. I will say the claim processing and dispatch for service was quick. Though, I am little annoyed with the contract terms stating that there is a service fee for EACH ISSUE. I specifically used that as an example when I was considering this warranty. AHS (13 years ) has Select Home Warranty beat with that. Also the customer representatives seem slightly dismissive. Sticking to the wording in the contact, whether clear or unclear. Select has their perks for first time buyers though. I did get the first service CALL fee free. Then again I only made one call but I'm being charged two fees for one contractor to check the separate appliances. Considering the... Read More

K
Ketha
3/10/2019
Not at all satisfied with the process. The timeliness in handling this matter was not good at all, very slow/

Shelley S
3/10/2019
RE: Dishwasher stopped working Contact with me was made same day I reported the claim and service appt was set quickly. Tech showed up in time frame they committed to and was very professional. All went well with this experience

Rhonda H
3/10/2019
The customer service rep was very nice and helpful today March 10, 2019. However, I have called at least 2 times on this same issue since December and no technician has showed up at my home.

Thomas S
3/10/2019
Great call back with in 30 minutes of me requesting service.

M
Mary H
3/10/2019
We informed customer service person. Good value for the price. I also put a lot of value on the option to use my regular service providers.

E
Ernesto
3/10/2019
Agent was alittle hard to understand but he was helpful. It has now been 4 hrs still no call from tech. I expressed the urgency as we are unable to use any of the sinks or toilets. Hope to get call back soon

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