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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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R
Rylie P
3/5/2019
Select was by far the best to deal with in repairing my hot tub. They managed to find the right guy and in turn he was able to find the right parts. It took a couple weeks to complete the job but it was well worth it at the price and to find the parts.

S
Skylar W
3/5/2019
To this point I am very please with Select Home Warranty. I worked out a very good deal that included some additional services in my house. After two months I filed my first claim successfuly. I just started my second claim and the same support rep is guiding me through the process.

M
Melissa M
3/4/2019
I would like to thank you for the excellent handling of my claim. You sprung right into action when I had a leak and guided me through closing my water till you get there. Now the work is complete and the plumber was fantastic too.

W
Will M
3/4/2019
Mike was very responsive and helped my claim along. I did not have a very long wait and my claim was 100% complete in 10 days. The warranty cost me $399 for the year.

S
Steph
3/3/2019
They do a good job working with us, the only problem we have had is finding contractors for our area. We live in a more remote area so contractors don’t want to come out. But select home warranty have really tried to make it work for us. They do a good job overall .

R
Ricky
3/3/2019
Every thing was quick and hassle free response time was and pleasant

J
Joyce W
3/3/2019
Bad company...warranty is not what they tell you.....SCAM....would not recommend Customer service horrible

G
Ginny G
3/2/2019
I have been with your company for one year. I had my washing machine go out and was worried I would have to wait for days to have someone to come to repair it. I had a man come out within 2 days and he fixed it with no problem. He was very nice and I have not had any other problems with it since. I am a widow and 72 and got this coverage so I don't have to worry about anything if they go out. I just renewed for longer this time just for the piece of mind.

D
Dianne M
3/2/2019
Had this with my other house and they were wonderful. Came the few times I called very great!

K
Kriss
3/2/2019
I found my initial experience to be most acceptable. However, once the plumber showed up and completed the work and called for approval, it was a cluster. He was on hold for about 45 minutes, being transferred from person to person. Due to this unnecessary delay, I was out of work for 3 hours, just waiting on your people to figure out what they were doing. I would suggest more hands on training for the individuals that are answering the phones and supposedly approving the work orders. I have an additional claim in which I am still waiting on a call from the provider, hopefully this one will be handled more professionally and timely.

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