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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
Andres T
3/2/2019
I was very impressed with the promptness my claim was heard and approved. The technicians were very professional and corrected my problem as promptly.

Naz M
3/2/2019
I join the program in the summer of 2018. The person that sold me the plan said everything is covered no problems. I finally made it clean March 2019 and my claim was rejected I feel like it was unprofessional of them not to inform me that the icemaker in my refrigerator will not be covered so if I would like to have the cover it’s additional fee. I’m happy with the service I called to get more information on this and I was told someone will call me back at it wait on the phone is more than 10 minutes and they will return my phone call it was 6:00 PM and I still didn’t get a phone call back more than six hours later to find out that my claim was rejected this reason. I’m very unhappy... Read More

D
Duane F
3/2/2019
I got my surer fixed the company select home warranty assigned was fast and fixed the issue in a timely manner.

Ginger B
3/1/2019
I was able to initially submit claim online, still had to speak with a rep to finish filing the claim. I wish that I could be able to track the status online. That would make it better for me.

J
John G
2/28/2019
If I could say just an easy two words with Select Home it is "No Stress". At no point did I have to worry about anyone being late or not having the parts in stock. Simply put a top of the line service provider for warranty services

H
Hanna G
2/28/2019
I will never not have a warranty again! I was bailed out big when my septic tank over flowed. One day service and everything covered! Parts and labor. A real value for my budget.

B
Bill C
2/27/2019
Your company deliberately lies and cheats their customers. You do not respond quickly to problems refuse to return phone calls will not schedule contractors to help your customers,. It seems as though you can't even get contractors to work with you because you won't fulfill your own contracts. All you do really is take money, put it in your pocket and don't pay anything.

N
Nadia H
2/27/2019
I made an attempt to use another home warranty program and it was a mess and a waste of money. Select helped me transition over and after 30 days I made my first claim and it was controlled all the way through. Great wondeful experience!

W
Will R
2/27/2019
If I had not purchased the select warranty a few months ago I would have had to pay for my new boiler. The warranty saved so much money for me that I will continue to tell my friends about your services.

C
Chance G
2/26/2019
There was a big bang in my basement and I ran down to find my dryer belt snapped. With my warranty plan I called select and asked for a service center. They gave me no problem and four days later I had a repair company and they brought a new belt. Just great that they were ready with supplies!

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