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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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T
Tom C
2/21/2019
Customer service is great but most of my claims have been denied and each time subsections in the contract are cited. Your contract may not be what you think it is. Have had home warranty contracts for twenty five years and never experienced this. Beware

S
Stephanie
2/21/2019
Have made one claim and was satisfied with that process. Just renewed for another year.

D
Davin V
2/21/2019
Promised me they would come in 48 hours to fix my heat problem. They kept what they said and were there. No complaints just very direct and professional in how they handled me a to z, thanks.

SFC J
2/21/2019
I was denyed to have my water heater covered even though it is in my policy. I would have even taken coverage for the install expense for the new one that I purchase and got nothing. I feel I was swindled and want a full policy refund since I am in the same place as if I had no coverage. I have friends that got your coverage off my recommendation and they are hearing about this as well. As it stands i strongly recommend try a different company.

K
Kimora A
2/21/2019
No trouble at all with applying my Select Home Warranty services to my basement freezer. It was included in my warranty purchase at no extra cost too. I like the friendliness of the staff.

R
Raquel P
2/20/2019
In September 2018, I had a plumbing issue and contacted Select Home Warranty. They could not find a contracted plumber to come out, so I found one myself. Even though a claim rep had approved of the plumbing work, it was not documented in their system and Select Home Warranty later denied the claim. I was supposed to get a $300 courtesy credit, but have not received it 5 months later. During these past 5 months, I have spent HOURS on the phone with incompetent and rude reps in both claims and authorization. Internally, they have no idea what is going on, the story changes every time I talk to a different person. After multiple requests, I am still waiting to get a copy of the policy and... Read More

Sharon F
2/20/2019
Do not use this company. I don't know where these reviews cam from. But, it is a lie. This is the worst company from Customer Service to taking care of repairs. I had one claim for HVAC and it was denied. I asked for my money back and still do not have a check 2 months later. DO NOT USE.

M
MBenson242
2/20/2019
Full disclosure is needed. Do not withhold information from potential customers. This happened to me today when I took out not one, but two warranties. This is the reason for my rating. I really appreciate honesty. This is borderline to a lie.

Bernie D
2/20/2019
Your company sucks. No matter what someone claims, you have a reason to deny it. Plus the people lie over and over. You’re terrible.

S
Sara
2/20/2019
It took a little long to get someone out to get the claim done. But the lady was very helpful in assisting me with my claim.

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