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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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D
Dee
2/18/2019
We became customers in hue 2018 and needed assistance with my furnace in January 2019. I received an email on the assigned technician and waited to hear from them. When I did not hear anything after the waiting period, I called the technician and found out that they do not service furnaces. Select Home had to then locate another technician, so the waiting period starts again...it’s Winter People!!! Fortunately, I know a technician who took care of it. There’s now the cost of time and effort to seek reimbursement for the $45 that I paid over my $100 service fee without prior authorization.

L
Lurline S
2/18/2019
Select Home Warranty has impressed me with the continued service of excellence. It started with my garage way back when and still to this date with my refridge. So many services covered and all done well.

M
Mark
2/18/2019
This company is horrible!!!! I had an issue with my oven/range. The tech came out in December, 2018. The repair was approved on December 12, 2018. The tech never came back, nor could be reached by either me or Select, to take care of it. I was given a number for another tech for me to call. I reached out to the tech, who was very nice. Understandably, he was not going to drive the two hours to my house. It is now February, 2019 and the issue is still not resolved. Additionally, in January, I submitted a claim for reimbursement on my HVAC system. They're policy is not to issue the reimbursement for 30 days from the claim. I'm still waiting on that check.

A
Anette S
2/15/2019
In under ten days they made me a believer in the services they carry. They covered two claims in such a short period of time and both were handled professionally. I have to give them a 10+ rating!

C
Casimira D
2/15/2019
My time with Select Home warranty has been nothing short of superb. When I signed up with them in 2018 I liked what they had to offer. Now in this year they still deliver on their promises of cheap but quality repairs.

K
ken
2/14/2019
I was told I was purchasing a 7 year warranty, but when I just read it says 5 years with 12 months free. Does the 12 months free in addition to the 5 years? Advise an answer to me. Will have to contact the person who sold me the policy.

Guohua X
2/14/2019
The initiation is easy. I have called once for unexpected service and got quick and straight forward response. Thanks.

M
Maria G
2/14/2019
Select home warranty is the worst warranty company I have had. Very rude customer service representatives. Poor service and takes long for a technician to come to your home. Very long waiting to speak to someone. They do not have many technicians and you have to wait a very long time for service. They tell you they are going to send you an email or call you and they never do. Do not bother with this company.

Donna L
2/14/2019
I had American Home Shield and the cost was almost double what Select charges and the service fee is a lot less with Select also. Hoping overall the techs and repair companies are easier and better to work with also.

R
Ramesh S
2/14/2019
My experience with Select Home Warranty has been good so far. I like their response time and they are very easy to approach.

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