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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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RachelandRobbie S
7/7/2017
I was calling to get a quote and the sales rep was very rude when I told him that I would have to discuss it with my husband!

A
Audrey
7/7/2017
My mom lives in Alaska and her freezer motor wasn't on. I called select. This was her first claim. They were very quick and answered all our questions. She lives in a far area. They worked really hard to get a technician and he was at her door step with in 24 hours.

H
Harper
7/7/2017
My pool was working perfectly the day before. The next morning i got up and it looked terrible and the motor was not on. I tried cleaning it . It didn't work. I called Select not even knowing if it was covered. Sure enough it was. They sent over a pool Company and he worked quickly and professionally. It was fixed by the end of the day. We are grateful for Select. And we highly recommended them

E
Erica
7/6/2017
My washing machine was not draining out the water enough and my clothes were soaking wet. I needed a dryer for 2hrs per load. So I called Select and they sent over a plumber who did his thing and fix it. I'm finally back on track with my laundry. Thanks Select and Plumber who came by.

K
kelly
7/6/2017
Very good service. The service contractor hired to repair the dryer was very professional. So far I am very pleased with Select Home Warranty.

D
Doug C
7/5/2017
This company are criminals they stole from myself and my 89 year old mother. Buyer don't buy their reviews are 80% fake. DO nOT BUY anything from them!!!!!

P
peter
7/5/2017
The water was running all night in my Sons bathroom. The noise was so loud and irritating. I called Select Yesterday and told them. First thing this morning a plumber came and repaired a pipe. I highly recommend The plumber and Select. Quick and Easy

Wayne H
7/5/2017
DO NOT PURCHASE THIS WARRANTY. IF YOU DO....READ ALL THE FINE PRINT WHEN THE POLICY COMES. ESPECIALLY IF YOU HAVE OLDER APPLIANCES. THEY MIGHT NOT BE COVERED OR WILL BE PRORATED. SOME PEACE OF MIND THAT IS. I have been without hot water for a week. Ok, it's the 4th of July week and I had to wait. I was told that the service technician would be here today between 9 AM and 11 AM. After 1030 AM I called the company to see when they would be here and was told I was the next customer. I called again at 1 PM when no one came and they would not answer the phone. I called SELECT and they could not contact their contractor and when they did.....I was told they would be here by 4 PM.... Read More

H
Helen
7/5/2017
My Fridge was semi cold no matter how high it turned on. Select said they would have a tech call me right away. That's exactly what happened. The fixed it and saved all my food.

J
Julia
7/5/2017
My Electric was not turning on. Select sent a technician over quickly. He repaired the problem. Reliable company

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