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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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S
Staci
6/29/2017
My dryer was not heating my clothes. Select home sent over a Technician and he fixed all within 20 minutes of walking thru the door. Thanks

H
Harriet
6/29/2017
We have a second home on the West Coast , Our tenants called that the AC was out. We called select home and they sent a technician out and he replaced and repaired what needed to be done.

Suzanne M
6/28/2017
My AC went out last Friday. It is now Wednesday night. I have called these people every day except Tuesday because they assured me on Monday that they would contact me within 24-48 hours. Today they told me they would call me very soon and assured me that my situation would be placed on emergency status. I am 71, I live in central Texas and the temperature hovers around 100 degrees during the day. No contact. They told me today I could call my own technician and 'get (them) on the line'. When my disposal broke, they told me to buy my own unit ($78) and they would reimburse me, which they did ($75) two months later. They refused to pay to have it installed ($185). I am loathe to call... Read More

G
Gus W
6/28/2017
Select home warranty does not have service providers in most areas. The service providers they have are of low quality, customer service is below average & be sure to get all their promises in writing. Before I paid for coverage, I made the sales person provide me written guarantee which allowed me to cancel after two months of inadequate service. Bigger companies provide better network of service providers to respond to service calls.

A
assaf
6/27/2017
toilet in my guest bathroom was not flushing. Select sent a plumber with and he needed to order a part, he came back 2 days later and fixed the problem. Great service

J
Jackelyn
6/27/2017
My Washing machine wasn't turning on. I called Select Home and they had a contractor contact me right away and he came out the next morning to fix the problem. Highly recommended

J
Jayson
6/27/2017
My Oven stopped turning on. I called and filed a claim I had a contractor call me and set up and Appointment and they repaired the issue

N
Noami
6/27/2017
My water heater was broken. The agents were so graceful and they helped us fixed our problem quicky. The technician was superb.

N
Noami
6/27/2017
Our Water heater wasn't working. I called SHW and they set up an appointment for me and they Technician fixed it.

N
Nancy
6/27/2017
oven broke select sent some nice fella to fix it. Thank you

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