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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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B
Bill B
4/10/2017
This company sucks, they are a total rip off. Stay far away, they state they cover items but disallow them once you file a claim. They are a total scam.

Petra B
4/10/2017
I was with Select warany i Not recommended select waranty. Every 4 claims da dnied. Frunace heater, dishwasher, kitchen sink disposal, washing machin tim fram. December too. March

A
Annie W
4/6/2017
I advise anyone do not waist your money with Select Home Warranty. I should have followed my mind and went with AHS which I know there service is great anytime you call for repairs. My first claim was in October or November 2016, for my water heater which they refused to pay for service because it was still under factory warranty for parts, but what about the labor charges? I had to pay $160.00 even though I had a home warranty with Select home Warranty. I called for a repair for my sprinkler systems on March 8, 2017. I have assigned two contractors: The first one want returns calls and the second contractor doesn't work on sprinkler systems. Today, I was told that I need to find my... Read More

Michelle C
4/6/2017
Be careful they say will fix even if you buy a used home but when I tried to file a claim on a house I brought 5 months ago and first claim I have filled . They asked for maintaining records for three years all which I did not own . They sell reassurance but actually are giving me grief ! I hope they step up and fix my problem I'll keep you updated, but it's seeming like a scam !!!!!!'

R
Robert E
4/5/2017
This company is garbage! Would not replace water heater because it leaked. Only gave $75 toward new dishwasher. After $45 deductible, to a "company" working out of a beat up mini van, I only got $30 for new dishwasher because they would not pay to fix it, nor pay to install it. You really better check contract its full of ways out of getting out of paying. I really can't believe all those people that say this company is so great when I have nothing but problems with them. Read the contract closely before you waste your money on them!

Brent T
4/5/2017
You all are crooks and you scam people out of there hard earned money and refuse to pay for the repairs.

A
AJ
4/5/2017
Awful company in my opinion. Terrible customer service. They don't pay to fix anything. Nothing but excuse after excuse! Feel free to check out the Facebook page: 'Select Home Warranty Complaints' for more information. Save your money!

L
laurinda
4/4/2017
This is the worst experience. They could not document my email address after 4 phone calls asking them to take off the title agent's email. They sure enough had my email in the advertisement department. I supposedly bought the warranty Feb 9 2017. When I tried to file claim on April 3 they claimed it wasn't yet in service. The customer service on the phone was rude and insulting claiming I should know the information yet I never received notification via email as requested. (They still had the title company's email address)

E
elise
4/4/2017
Great service. Contractors quickly respond to set up appointment once request is easily made online. Contractors are professional and polite. Provide repair quickly and explain the problem.

H
harrycoleman
4/3/2017
I called Select Home Warranty for an air conditioner repair. The rep was very nice and the contractor they sent out did what he was supposed to do. He knew how to take care of the problem and did a wonderful job.

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