Bay Alarm Medical Alert System Review
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907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.
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907 Customer Comments & Reviews
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Very good service, and the system works.
After my mother being transported by EMS two times, when there was no need, I contacted Bay Alarm, and told you to call me or one of my two sisters, FIRST. We can be there almost as quick as the ambulance, and assess the situation. I was told to send this request to you in writing, which I did some time ago. Then about two weeks ago, the same thing happened where EMS was called before we were. I was able to get there before they transported her. AGAIN, no need for an ER visit! If this happens again, we will be discontinuing your service.
Bay Alarm turned out to be a great choice. They are there when you need them and have shown themselves to be aware of any irregularities and problems with phone system problems. their respose in all cases have been immediate.
I canceled my account - in January. When needed the most- during a stroke, there was no response when I pushed the button. I was later told my pendant was not synced with the main response box. I know it was properly tested and worked when I received the replacement. That being said, if there was no link between main box and pendant, why wasn't this obviously important detail not detected. I was never offered a refund for the time the button never worked. Never with this company again!!!
Gjenes
Customer Care Team of Bay Alarm Medical Alert System
Official Response
Customer Care Team of Bay Alarm Medical Alert System
Hi Jan - We are so sorry to hear about this incident that occurred. We were able to look into your account and see that our manufacturer sent replacements directly to the user in December, and the last pairing and testing took place prior to that. We always advise monthly testing for our system and buttons to ensure everything is working properly. We understand your frustration and due the inconvenience we would be happy to issue a credit to your account. Thank you again for reaching out.
Best regards,
Bay Alarm Medical
I have been very happy with their medical alert system
I assume Bay Alarm's equipment is efficient. On occasion and employee informs me it is
helpful for me to phone ahead when I am about to test my equipment, giving them a
heads up that my next (after a few minutes) call will not be an emergency as it is simply a
test. At other times (over a few years) an employee will tell me not to bother as it is not
helpful. This shows me that there may be a poor training period of new employees.
A few months ago I phoned ahead for my requested monthly checkup. All seemed fine but
ten minutes later some firemen knocked at my door. This is unacceptable.
Therefore, I no longer perform the monthly checkup. Just hope my equipment is working.
Gjenes
Customer Care Team of Bay Alarm Medical Alert System
Official Response
Customer Care Team of Bay Alarm Medical Alert System
Hi Avis - Thank you bringing this to our attention. We apologize for any confusion. You are more than welcome to call ahead prior to testing. We advise that you give our Technical Support team a call at 1-877-522-9633 as this would be the best contact for notify us when you are testing. We want to ensure you feel safe using our system, especially for testing, please give us a call at your earliest convenience so that a technician can walk through a live test with you and confirm proper connections. We look forward to speaking with you. Thank you, Bay Alarm Medical
Excellent. Haven't had to use lately, but even in testing, it has been fine.
Almost 2.minutes to answer? Unacceptable!
Gjenes
Customer Care Team of Bay Alarm Medical Alert System
Official Response
Customer Care Team of Bay Alarm Medical Alert System
Hi Rob - This definitely doesn't sound accurate of our services. We want to look into this for you. Please give our Technical Support team a call at 1-877-522-9633 to run a test and make sure everything is functioning normally. We want to make sure you feel safe and comfortable with us and we would be glad to help. Looking forward to speaking with you.
Best regards,
Bay Alarm Medical
I haven't really had to use them. Just knowing that my mom has the necklace on gives me a lot of comfort. We test it every now and then. The only thing I am a little concerned about is that our phone was not working for awhile because of line trouble and the alarm was beeping but no one from Bay Alarm Medical called the alternate number to see if everything was okay. Am I wrong to assume that they should? I would think they would notice that something was wrong when they test their system which I understand is every week. Unfortunately, no one ever called the other number to report any trouble. Maybe I've been expecting too much?
Gjenes
Customer Care Team of Bay Alarm Medical Alert System
Official Response
Customer Care Team of Bay Alarm Medical Alert System
Hi Linda - Thank you for taking the time to review us. You are correct that we attempt to test the system on a weekly basis. However, it will indicate to us if there is a problem with a customer's phone line. We are so sorry that there was trouble at your mom's home. We recommend running a monthly test on the system to ensure everything is working properly. If you need further assistance with checking or testing your device, please give us a call at 1-877-522-9633.
Best regards,
Bay Alarm Medical
I fell and pushed my button. Help was here promptly.
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- Professional monitoring included with all plans
- No activation fees or long-term contract required
- At-home and/or mobile protection
- Connect via landline or cellular devices
- Optional fall detection
