Bay Alarm Medical Alert System Review
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907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.
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907 Customer Comments & Reviews
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We got Bay Alarm Medical for our parents a couple of years ago, more for our father. He passed away in May of 2015 but we decided to keep it for mom. We did their test check and the system worked fine, and mom mistakenly activated it and it also worked fine. So, no issues with their service. However, mom moved in with us and my wife called a few weeks ago to cancel services. For some reason, they said she needed to call back. She called back this morning to cancel, they said she could not until they received their equipment. They did not mention this on the first call. We are out of town for a couple weeks and are unable to package equipment, they said they would bill us by month until... Read More
Gjenes
Customer Care Team of Bay Alarm Medical Alert System
Official Response
Customer Care Team of Bay Alarm Medical Alert System
Hi Bill - Thank you for bringing this to our attention. Our equipment is leased, which is why our customers do not have to pay any equipment fees. The only thing customers pay for is the service, shipping, and any additional accessories customers choose to purchase. So we do require the main base unit (with the big Help button) to be returned in working condition. We understand you are out of town and cannot assist your mom in returning the equipment. Please do not worry while you are away. We can assist you when you get back. Please email support@bayalarmmedical.com with further details, as we cannot search our records just by your first name. Please send the full name on the account, account number, and phone number. Once we receive your email with more information, we will be happy to help you and further discuss your case. Enjoy your trip and we'll talk to you soon. Best, Bay Alarm Medical
Everything was fine with alarm system . Then one day the called to see if everything was fine and sure as hell once I checked system the unit failed. Talked to several operators and technicians and was talked through all the tests and resets and came to conclusion unit was broke. Fine, understandable . They will send me a new unit and everything will be fine. Wrong !!! They told me to ship the unit back at my cost and it would cost me $299 to replace the unit. This unit sits on a counter untouched for several months and then malfunctions and I am held responsible. Please check for there policy on faulty equipment. It is a plain and simply a costly ripoff by this company. Bay alarm... Read More
We used Bay Alarm Medical Alert for our 93 year old mother. She had to use them once, and they were excellent in their response to her and in notifying family members. It was so easy to sign up, everything online. She has since moved to assisted living, but cancellation was easy. I mistakenly returned her phone with their equipment. They returned it immediately. Everyone we came into contact with at Bay Alarm was pleasant, helpful and responsive. Highly recommended.
Be Careful what you pay for and who you select for medical alarm services. Bay Alarm Medical charges $200.00, for any machine which gets any kind of damage. Cord gets damaged, $200.00, plus shipping, Unit gets damaged, $200.00, plus shipping, Little plastic reset button won't work, $200.00, plus shipping. Ridiculous! And maybe in the beginning they offer a warranty service, which you pay for, but after numerous issues not one person mentioned that again until today, after years of service. No one has ever said lets see if you have a warranty service, I said really, I have not heard that before after all the issues I have had. And they charge your credit card without warning, not even... Read More
Wanted to speak with a tech about new service questions. While on phone there is a persistent intermittent beep. When I asked what it was and could they turn it off was told that it was a reminder conversation was recorded. I asked if it could be turned off and was told no. I have bilateral cochlear implants and that sound was both distracting and painful. Terminated the call without getting the help I needed. One less new customer.
Gjenes
Customer Care Team of Bay Alarm Medical Alert System
Official Response
Customer Care Team of Bay Alarm Medical Alert System
Hi Debi - We are so sorry to hear that you were unable to speak with us. We strive for quality calls and need to record each of them to ensure our best customer service. We understand your cochlear implants caused sensitivity which made it difficult for you to hear and speak with us, but we definitely want to help you as soon as possible. We can assist you through our Tech Support LiveChat services, which you can access through your desktop or mobile phone. Again, we apologize for the inconvenience. Thank you, Bay Alarm Medical
The service seemed to work well while we were using it. However, Bay Alarm Medical are greedy thieves and I would never recommend their service to anyone. I lost the base unit THREE YEARS AGO and have been paying monthly THE ENTIRE TIME until 3 months ago when I finally called to cancel after my mother died, but they are still trying to get the price of that unit from me. I have paid them that amount several times over, and they absolutely know the service hasn't been used for THREE YEARS, because they notify users when the alarm system is inactive. So their records back up what I'm saying here. THEY JUST DON'T CARE. Greedy thieves. Stay away.
My father has had the Bay Alarm system for 3 months. This morning he woke up and the base unit was not working. Bay Alarm Tech support tried troubleshooting with him to no avail. They told him that he would have to pay$ 200 for a replacement unit. AS a senior on a tight budget he did not want to pay this so he asked me to cancel his service. According to their website they say to cancel the service call the number provided and mail back equipment to the address provided. Additionally they say that once the equipment ids returned there will be no further charges to your credit card. They certainly aren't honest about that. They told me regardless of canceling the service my father would... Read More
My 91-year-old mom fell at five in the morning and broke her wrist. Fortunately, she was wearing her alarm and pushed the button. Bay Alarm Medical phoned me. I went to her house to check on her, and when I called 911, I was told they were already on the way. They had all the information I had submitted to Bay Alarm Medical, so they knew how to get to her house and which one it was. (Not as easy as it sounds.) While one hopes no one will ever fall, I have to say that everything went exactly as it was supposed to. Bay Alarm Medical was a step ahead of me the whole way. Thank you, Bay Alarm Medical! I did a lot of research before deciding on a medical alert company, and Bay Alarm Medical had... Read More
As a new customer I chatted with someone online this afternoon. My Pastor came to my door and before I could order a system for my father I needed to end the chat. When asked if someone could call and speak to me I said that would be great. I asked for a call at a specified and was told no problem. I never got that call. If a life alert company can't make a call for new business how can I trust them to be there for my father. Very disappointed.
Gjenes
Customer Care Team of Bay Alarm Medical Alert System
Official Response
Customer Care Team of Bay Alarm Medical Alert System
Hi Brett - We sincerely apologize for any inconvenience we have caused. We appreciate you taking the time to inquire about our services and would love to assist you in providing information you may need. Thank you for providing feedback so that we have the opportunity to improve. Our number one priority is keeping your love one safe. Best regards, Bay Alarm Medical
Ordered this for my mom who is 72 and couldn't be more happy with the service. She's accidentally hit the alert buttons and within seconds she's received phone calls from Bay Alarm, the fire department and/or police.
We know that it works!! Thanks Bay Alarm, highly recommend!
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20% Off + Free Shipping & Free Month on Select Plans
- Professional monitoring included with all plans
- No activation fees or long-term contract required
- At-home and/or mobile protection
- Connect via landline or cellular devices
- Optional fall detection
