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Bay Alarm Medical Alert System Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.

How is Bay Alarm Medical rated?

Breakdown

5.0/5
Monitoring
5.0/5
Equipment
5.0/5
Contract and Price
5.0/5
Reputation and Certifications

Overall Rating: 5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 5 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
2-Way Communication
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 5 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

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907 Customer Comments & Reviews

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Betty L
11/17/2016
This is my first time using a medical alert and Bay Alarm has been wonderful! Anytime I push the button to test my system, everyone is so concerned that I am ok and so nice about me testing my machine. I would definitely recommend this company to anyone who has this type of need. A+ service and professionalism.


M
Mareida G
11/17/2016
Easy to find out details in searching for a system, and clearly able to determine this system had what was needed. Then super easy to order and track. Very simple to install and test. Friendly responder during that test of the system too. Everything's looking like this system is going to do EXACTLY what we needed for my mother-in-law.


C
Charles
11/17/2016
There are quite a few medical alert systems and I spent a bit of time researching and selecting the best for my Mother, for that is what she deserved. The Bay Alarm equipment was first rate, functioned as promised, and the support staff were SUPER! They resolved any and all issues and were quite helpful when we did make mistakes or triggered an alert by accident. If you are in the market for a medical alert device look no further than Bay Medical, you will not be disappointed.


J
Joseph K
11/17/2016
We have had to use the call button several times. Each time the Bay representative, was quick, very professional and most important gave assurance to my wife until the emergency responders arrived. When ever we've had questions or issues with the equipment they have been very prompt in addressing them We are very happy with the service from Bay Medical.


Mike B
11/17/2016
You guys have--and I'm not being dramatic--saved my father-in-law's life twice in the last year. (He lives with my wife (his daughter) and me in our finished basement.) No complaints. And thank you!


P
Phil
11/17/2016
Works well for my mother. Occasionally needs to be reset and confuses her


C
Chris k
11/17/2016
System works great. My mother is very happy with it


Gail E
11/17/2016
I have been a owner for almost 3 years now and am happy with the service. I have gotten 2 friends to also sign up, snd yhey are happy.


R
Robin
11/17/2016
Thankfully we have not had to officially use you for our mother in a real emergency. However, mom has accidentally hit the button not realizing it and you have been extremely above and beyond helpful. Everything you promised would happen in the case of an emergency, you did. Thank you!


Betty O
11/17/2016
Did the job needed but my mom just wasn't satisfied with it, However you product is great.



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  • Professional monitoring included with all plans
  • No activation fees or long-term contract required
  • At-home and/or mobile protection
  • Connect via landline or cellular devices
  • Optional fall detection