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UnitedHealthcare Health Insurance Review

179 Customer Comments & Reviews - see all comments
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UnitedHealthcare provides wellness coverage for short-term health insurance, employees, families and individuals. Its health insurance plans includes coverage for dental, life, vision and disability. UnitedHealthcare offers 4 major types of plans; bronze, silver, gold and platinum. Covered services include laboratory, prescription drugs, hospitalization and medical services in general.  

What’s Included with United Health Care?

  • Rehabilitative and habilitative devices and services
  • Pediatric Services that includes vision and oral care
  • Laboratory services
  • Prescription drugs
  • Preventive and wellness services and chronic disease management
  • Ambulatory patient services
  • Hospitalization
  • Maternity and newborn care
  • Emergency services
  • Mental health and substance use disorder services including health treatment

Types of Health Insurance Plans

Businesses and Organizations

Yes

Individuals and Families

Yes

Short-Term Health Insurance

Yes

Other Insurance Plans Offered:

  • Vision Insurance
  • Critical Illness Insurance
  • International Travel Medical Insurance
  • Dental Insurance
  • Disability Income Insurance

Plans Reviewed

Bronze Insurance Plan

UnitedHealthcare’s Bronze Plan offers the most affordable monthly premium but has the highest out-of-pocket costs for health care services. It covers 60% of health care expenses while the remaining 40% is divided to be paid by the beneficiary as a co-payment, co-insurance, or deductible.

Silver Insurance Plan

The company has created Silver Plan which covers 70% of health care expenses while gives consumers a remaining 30% that is considered to be out-of-pocket expenses. Compared to their Bronze Plan, it has lower out-of-pocket costs and monthly premium rates.

Gold Insurance Plan

Gold Plan pays a total of 80% of health care expenses that are covered by UnitedHeathcare. Consumers pay the remaining 20% in the form of co-insurance, co-payment, and deductible. It provides a wider range of medical services which let policyholders have higher monthly premium in return for a lower out-of-pocket expenses.

Platinum Insurance Plan

Platinum Plan has the highest monthly premium among the company’s insurance plans. It covers 90% of health care expenses while gives policyholders a 10% remaining balance to pay as a deductible, co-payment, or co-insurance.

*UnitedHealthcare requires clients to pay a co-insurance or co-payment for the services they cover. In case a specific service is not covered by the company, customers are obliged to pay for all the expenses associated in it.

How Much Does It Save You?

Bronze

60% of covered health care expenses

Silver

70% of covered health care expenses

Gold

80% of covered health care expenses

Platinum

90% of covered health care expenses 

Summary

UnitedHealthcare offers an easy to understand health insurance plans that comes with its own unique coverage and benefit limits. It offers an extensive list of covered services and treatments which protects you against costly medical expenses.


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179 Customer Comments & Reviews

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sherry
3/8/2019
I was on emergency on 01/01/2019 and 01/07/2019, I have to pay more than $8,000.00 bills for these emergency, due to more than $5,000.00 is out of net work ambulance and emergency doctor service. My question is We bought insurance due to we can't offer hospital cost, that's mean's if we got sick, we need insurance to help us to pay the bills, seems united health care just take advantage of patient, who's on emergency have no ability to negotiation with ambulance and emergency doctor if they are in net work or out of net work, and most of them are out of net work as I have been told by United health care insurance.but Insurance should responsible to fix this problem, Patient... Read More


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Donnie
3/2/2019
This is the worse Insurance company i have ever seen. They think they are smarter than the Doctors and actually refuse to pay for prescriptions. They actuall called and denied a proceedure my Nerouoligist sent for a test. In bed with CVS who is the most expensive pharmacy in our area.


Bob T
2/24/2019
After receiving LTD for about a year, I just received a letter that they wanted almost all of the money they paid me returned. $27650.00! When I was injured at work, I received STD for about 6 months and when that ran out and I could no longer work at any light-duty posts at work, I was forced to choose between retiring early or being terminated and losing my health insurance benefits. I chose to retire early. I could still survive but it would be tight. I got a call from UHC Specialty Benefits who handled the STD claim. She was asking me about LTD and I told her that I just put in my retirement papers so, thinking that was going to be the end of our conversation, she went on to tell me... Read More


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Adam
2/18/2019
By far the worst health insurance available. To start this, I have an HMO plan. So i expect to jump through a few hoops to get coverage on what i need. This being said, this has been the most backwards healthcare I've experienced. Expect to call their customer service department every other day to make sure your procedure approval isn't dropped or on hold. I was told they have received my lab results and the approval process is pending and it will take 10 days to process only to call back the next week and learn that those lab results are not in their system and that they have not received them at all. The nurses from my healthcare provider have said they've never had any other issues with... Read More


Claudia C
2/17/2019
I have had a United Healthcare "Advantage" plan - vs Medicare and a supplement this year. It is the worst experience from a healthcare perspective and customer service since I retired. I have spent most mornings for the past 2 months on the phone reiterating former issues, and fighting for my healthcare in general. The customer service is untrained and "new to the industry" - and the latter is indeed a quote from one rep. I was denied a gold standard knee injection formula to allow for a lower grade and cheaper for the insurance company to deliver. Only if the lesser known injectiable fails, will they allow the standard treatment,. Even the doctors and their staff stay away from United... Read More


Tom D
2/13/2019
I was with you for 10 years of more but at this point I would never say do a nice thing for your company. I had hand pt last year with someone your out of network. Now a year later I am getting bills in the mail because you don't pay your bills. you people pormise me you pay 60% but not even close. $226.00 out of a bill $3,900.00 that isn't even close to 10% liars and I hate liars. So now after 2 years of no work because needing 2 ankle replacements and a knee replacement and hiv pos now I have to worry about paying United Health Care bill of $1,900.00. Thanks for the extra stress and if I die because of this stress and now having to find a way to pay this bill because I still can't... Read More


Noelle E
2/11/2019
If I could give no stars I would. This is the worst health insurance company I have ever had. I have had a claim almost 2 years old that they have continued to deny even though my coverage clearly shows that it is covered and my doctors office submitted all the paperwork and documents and records they asked for multiple times. They are useless and do not cover what they say they do. The only reason I still have them is because I'm limited by what my employment offers, I cannot afford to buy health insurance without going through my employer. Terrible company. They should be ashamed of themselves.


Patti A
2/7/2019
I joined UHC for a few reasons, hearing aid assistance being one. UHC offers two resources: EPIC and HealthInnovations. I opted for EPIC because it appears that HealthInnovations does not sell name brand hearing aids and also I wanted my hearing test performed in an office by an audiologist. I contacted EPIC to set up an appointment and it was only upon my questioning the background qualifications of the person conducting the hearing test that I was told by the EPIC receptionist this person only held an EPIC certificate. I contacted UHC regarding this situation and was told there was nothing UHC could do and that is why there are two ways of obtaining hearing aid assistance being... Read More


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Bradley A
2/6/2019
Quite easily the worst health insurance I have ever had. Be forewarned, if you live in a market that does not have a heavy concentration of United HealthCare subscribers, your experience may be like mine, with inadequate access to reasonable healthcare without excessive out-of-network expense, and an insurance company unwilling to negotiate with local providers. This applies to our children as well. While we have a robust medical community in our town, who indicate that UH is unwilling to reasonably negotiate, and must travel 30-60 miles for covered in-network care. Your life will be spent trying to battle for "gap exceptions" and UH will make the process as convoluted and difficult as... Read More


Katherine C
2/4/2019
January 1 2019 United Cobra Services took close to $500 out of my account even though I'd enrolled in a different health plan. I still don't have my money back. I've spent hours on the phone with representatives. They've straight up lied to me. Lies about how they were going to refund the money back to my checking account, lies about sending the refund to my former employer, lies about the employer sending the check out to me last week. I am truly disgusted with this company. How can a healthcare organization be so careless?



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