American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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AHS - Sorry to say but you guys SUCK. Worst ever support. We have had to deal with AHS for 2 issues: 1. Washer 2. Garage door Let me start by saying that their support is one of the worst ever! They never ever pick up the call and chat is as slow as one can imagine. Horrible experience to start with. 1. Washer When we called in to complain about our washer, it took us 12 calls to reach a specialist. When we explained them our issue, they assigned MAJOR HOME APPLIANCE to perform the repair. The specialist came to our home, and was very rude. When we asked him what the issue was, he said let me do my job and you won't even understand, so don't bother asking. He mentioned a part... Read More
Unethical. Don't trust them. Put your money in a savings account specifically for home repairs. They hardly cover anything. You will spend substantially more of of pocket than you think you will. They are covering $245 of a $3200 heat pump replacement I just had to have done. I've argued with them saying this was not a reasonable. They wouldn't budge. I finally said, "You know what... send me what you think if fair." I got a call from them today saying my $245 payment has been processed. Thanks, AHS!!
Don’t waste your money with this warranty company. For three years I’ve been paying for a contract on my appliances. Now when I need to use it because my dryer is broke they refuse to fix it saying that the parts aren’t covered. So what was I paying all this money for if they won’t fix it. It’s a scam
I am cancelling my contract due to the poor quality of service. If an appliances has to be replaced - don't expect anything of the same quality that you may have. They will band aide any repair to just keep getting service fee paid.
Have been a customer for the life of my home 25+ years, never had issue with AHS until now with a small hidden clause in the contract circa 2016 version that states under section I. LIMITATIONS AND EXCLUSIONS Coverage Exceptions Applicable to Certain Breakdowns 6. AHS is not responsible or liable for repairs or replacements when the malfunction is due to: b. Accidents, fire, freezing, water damage, electrical failure or surge, or excessive or inadequate water pressure; Water pressure issue if too high then contract is not in effect water heater failed...water pressure issue not covered toilet failed ...water pressure issue not covered you get the idea even if you have a water... Read More
Worthless!!!! I have paid over $4000 in the last 5 years to ensure my systems and appliances were covered with the “ultimate” protection plan. Filed my first claim today for my water heater that went out. Guess what? They won’t cover it!! READ THE FINE PRINT!!!
The problem with this company is if a trade damage your property the customer must deal with the unwilling contractor because AHS has no resolution department. (Claim to have one... righttt) If AHS hires a licensed and bonded contractor to do work in a customer’s home and damage occurs good customer service should require AHS who hired contractor to act as a liaison between the parties for suitable resolution. Two years and I still have a hole in my roof where a Harkins Air Conditioning contractor slipped off beam. AHS response when told contractor refused to fix damages was the contract states we don’t get involve with those disputes it’s in the contract. What the heck? Looking for... Read More
Too bad zero isn't an option! I have a home warranty with American Home Shield. I had a service call in with them in which they sent a company THEY contracted to do the said repairs. Well the repairs were done and I had to pay for some of them due to a pressure valve that was faulty. So the repairs weren’t right. So I call AMERICAN HOME SHIELD. They tell me I have to call the company THEY contracted to get them to come back out and correct the problem. WTH?!?! I didn’t hire the company for the repairs. THEY DID!!!! So after a LOT of back and forth and having to get transferred to the ESCALATION DEPARTMENT (what a joke), they tell me that as a “courtesy“ they would call the company they... Read More
Not worth of time and money. Have to wait 45 minutes to talk to someone on the phone.
After replacing one or two broken appliances this company stop taking calls. Not even worth one star!
As a first time home buyer, I felt reassured when we purchased a warranty policy with our property. However, I now feel like the whole thing was a big scam. I moved in after 3 arduous months of renovation, only to find that the washer didn't spin. Everything went downhill from there. The local service provider was horrible - barely looked at my machines and made me feel uncomfortable in my own home. Then, they took almost 2 weeks to file their paperwork. During this time, I called both American Home Shield and the service provider every other day to no avail. Each time, I asked American Home Shield to follow up with the provider and me. I received zero call backs. Finally, after I called... Read More
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
