American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Three weeks since my washing machine does not work, I have been assigned to a contractor that can’t fix or don’t know their job. I have never experienced this terrible issue on any other insurance.
Couple weeks ago, I had contacted that company for a service request. The agent who handle my requests was very insensitive and uncompassionate. I have informed her that I need the service after 6 pm but she informed me that her company would not assisted me after being them for 13 years.I informed her that my home temperature was 86 degree and I have 2 children I needed someone to come by after 6 pm. She insisted that she had consulted with her supervisor whom told her no after being on hold for over 10 minutes. I had requested a call back form her supervisor who never called me back. I had to pay another company to come over that day fixing my AC after 6 pm. I hope that no one else has... Read More
Extremely misleading customer service. I was a AHS warranty client for more than a year. And once we actually had a problem (garage door opener burned out) AHS desperately took every action to DENY coverage. Their technician showed up after 4 long days, failed to properly diagnose the problem, and stuck us with a $100 bill. They said they wouldn't cover the problem with my garage because of a problem with my "springs" even though it was very obvious that the motor itself had failed. Literally the very next day I was able to have a second company come out and fix the problem by replacing the motor. The second company even said the springs were totally fine. I then presented all this... Read More
I have had AHS for about a year. I went through them to get my washing machine repaired, and it has now been 23 days and my washing machine is still not repaired. That should speak for itself, but I'll go on. The contractor they utilized to come out and fix the washing machine has been horrible; they don't answer their phone or return calls, they have taken nearly a month to get a part, they didn't get the right parts...just an unending supply of excuses and poor customer service. I reached out several times to AHS, begging them to send a different contractor so I can, you know, do my laundry, and each time it has been an extreme hassle to even get through to a live person, and each... Read More
Poor excuse for a Home warranty contract...I purchased coverage at $545.00 and now they do everything to avoid providing service. They will not create a service worker without "pre-payment of the service fee." Inspite of online complaints from their contractors that the contractor does not always get paid.
Horrible customer service. I called to cancel contract and was still charged. I called while in my thirty day waiting period to cancel. I was assured my banking information had been removed. They said it would be easy to cancel if I changed my mind. Not true.
I had to cancel it after American Home Shield just plainly did not send anyone to fix my air conditioner for about two weeks int he middle of the worst heat wave to hit southern Nevada in decades. I got tired of calling with 117 degrees in the shade! I ended up in the hospital with a heat stroke and had to call a repair man myself, pay $271.00 and got nothing but lip service from American Home Shield. They gave me a date to wait for the repairman but then keep scheduling people to come over at the wrong times when I was at work. After three weeks of calling they began to drop my calls and sent no one. If that was not enough, they charged my bank $100 twice for repairmen that never showed... Read More
I called today and the person on the line was very rude. The first time I called he hung up on me. He doesn't know how to communicate. Customer service is a 0 stars. I called back again and I asked him a question and instead of saying ok, how can I help you. He was quite So I said Hello are you still their. His reply YES what is your question. In a very rude manner. I asked him what was more on the combo coverage and he said what I could see on the list. Then I had to ask him if certain things where on the list. So much for customer service these days. I am not going to give this company money . If they can't even be helpful on the phone.
I reported problem with my SAMSUNG dishwasher on 3/28. AHS set up the appointment for the repair with SEARS. Service Tech came out & stated 2-parts would be needed. SEARS ordered parts & I had to wait until parts came & 7-days later (4/10) Service Tech returned to find 1-part not 2-parts. He called his superior (SEARS) and was told 1 of the parts no longer was made & that AMS had been notified & they would be in contact with me about replacing the Dishwasher. He advised I not wait on AMS to call me but it would be better if I called them. I have been calling AMS since 4/10 & each time I am called, I am told "we need the diagnosis from the Service Tech (Sears) before we can approve... Read More
We have been customers of AHS since 2004. If you have a lot of time to wait for service American Home Shield Home Warranty is satisfactory - but not if you need a repair now. Our water heater died on a Tuesday night. Called for service Wed. AM, appointment was for Thursday between 8 and 12 noon. The repairman came and indeed, we needed a new water heater. Was then told they had to submit info to AHS to get an approval to "order" a hot water heater, which would take a few days. Then we were told that once they received the approval the plumber would order the tank. Once they received the tank they would schedule an appointment to install the tank. Based on this conversation, the... Read More
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- Home Warranty Plans Starting at $29.99 a Mo.
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- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
