American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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You may recoup your premiums some years, but when you have something replaced that is "covered" in the contract, you will have to pay "up to code" or "uncovered" expenses to the contractor they provide, so it never really covers anything of substance. I gave them a chance for 12 years thinking one day it would pay off. It never did. Fine for small things like plumbing stoppages or minor repairs.
I AGREE WITH SEAN! I STILL HAVE A BIG HOLE IN MY WALL BEHIND THE WASHER WHERE I HAD A LEAK AND AHS SENT A FAT, SLOPPY, PLUMBER TO FIX THE LEAK. HE CUT THE HOLE IN THE WALL TO GET TO THE LEAK AND AHS HAS YET TO SENT A CONTRACTOR TO REPAIR THE HOLE IN THE WALL!
My kitchen faucet broke .They replaced with nothing like I had.They replaced with cheapest faucet.I was not satisfied
I think this company is a rip-off. I had their coverage for over a year and tried to see things their way when they denied virtually every claim I filed (I should note that it costs us $125 to file a claim whether they end up fixing anything or not.) The last straw for me was when our garbage disposal started leaking (probably because it simply rusted due to age.) They've set up their service so the technician that comes out doesn't actually tell you whether it's going to get fixed or not. Just that they need to get authorization from the company. And then it was denied because he said he found a chicken bone in it. I saw the bone he was talking about. It was less than a quarter of... Read More
I have had American Home Shield for several years, I called for a repair of my dryer, a technician came determined a new heating element was needed and would be ordered. after 1 week I called the provider who told me they could not find the technician or the part that was ordered. I contacted AHS who assigned another provider, refusing to allow them to pre-order the part that was already determined was needed. I am into my 2nd week without a dryer with no end in sight . DO NOT USE AHS!!!. Save the money you pay for premiums and use an independent repair service with the money you save from premiums, Things will be much quicker and satisfying.
You can't talk about American Home Shield without the word "Fraud" coming up. In my latest go around with them, my torsion spring broke on my garage door. I have additional coverage for garage door openers. Thinking that since the spring was required for the garage door opener to operate that it would be covered, I called them to schedule a repair. They contacted a service technicians and within 2 days they came out. The service tech called for authorization and was denied because the spring was part of the "door" and not the opener. Now being stuck with a non operational door, I had to get it serviced. The technician told me how much the repair would be, and I paid the full amount. I... Read More
American Home Shield is a fraudulent insurance company that collects high premiums and denies claims as a matter of practice. Once a client has a few claims, they increase premiums and deny all claims in an effort to get you to cancel your contract since they are not allowed to drop you. Our sump pump failed 2-3 years ago. We put in claim with American Home Shield (AHS), their contractor came out and replaced it and they covered it. Recently, the sump pump magnetic float failed so it was running constantly. We put in a claim with AHS, they sent out a contractor who said it needed to be replaced. He called it in to AHS, and this time, they denied the claim stating it was not covered... Read More
Can't seem to get anywhere with the vendor. Neither I nor the warranty company can reach them. American Home shield will not choose an alternative vendor until they receive the 1st vendors diagnostic report. However, 10 days later still no report and I am still dealing with a leaking water heater. AHS keeps telling me they understand my frustration but will not send out a different plumber. Stay away from this company as they really do not stand behind their plans or have quality vendors. Even with the home warranty the vendor wants to charge me $375 if they have to install a new one. Agreeing to the price they will not call us back or install the heater. AHS refuses to send another... Read More
Wizard, Santa Rosa CA I put in a request to repair and/or replace an old leaking water heater Feb 14. I was given a name of a contractor to set up an evaluation. I spoke to the initial contractor who sent me back to AHS to get another contractor (he was going on vacation). I set up a meeting for the new contractor to assess the water heater. He came to the house the Feb 16 and stated that I need a new water heater and that he would inform the insurance company of just that. By Feb 26 and a lot of phone calls later, I had the water heater replace. The next day, after a shower, we heard a loud hum coming from the NEW water heater . We contacted the manufacturer of the water heater and... Read More
We live in California. Don’t buy the pool insurance. They will try to install a illegal non approved pool motor. When you question AHS and the pool contractor that closed the claim without providing any service and expect to be paid for the service visit. We had to refuse the illegal motor. Title 20 law enforcement n Ca. They don’t want to install a variable speed pump. Watch out...
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- Home Warranty Plans Starting at $29.99 a Mo.
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- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
