American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Purchased a multi million dollar home with a home warranty. Moved in and determined that the cooktop burners dont work. Called them out to repair it and they denied our claim because they said we caused damage to the burners! It would take a sledge hammer to damage the burners on an all steel cooktop. not to mention that the burners have metal grates around them which the cookware sits on top of. Later found out the parts for this cooktop are no longer manufactured and the entire cooktop needs to be replaced. About a $1500 expense. Lousy service, lousy claims department. Policy not worth the paper its written on. Dont waste your time.
I've been with American home shield for 11 years Payment every Max on time Once you have a problem with them they Hardy's bag nasty rude ignorant a** contract That don't know what they doing I've been waiting for parts to my wash machine for 3 months and I'm Still waiting American home and shiels Is not worth your time day of day stay away from them
This is THE WORST COMPANY EVER!
They have sent out a Plumbing Company that does not know what they are doing the guy came out twice and for what he came out the first time for And came back and didn't do anything. He said he would
Bring the parts to fix the problem and didn't bring any parts, there is BLACK MOLD under my sink and a big hole and THESE PEOPLE HAVE NOT DONE ANYTHING ABOUT THIS SITUATION.
IHAVE JUST GONE THROUGH BREAST CANCER And I BELIEVE THIS MOLD HAD SOMETHING TO DO WITH IT
Customer service is outstanding! You can call with any questions and they take their time with you. I got disconnected once. Mad and thinking I had to start over, I hit redial immediately! A few seconds later another call comes in and it was the service rep I was speaking to! I have made 2 different service call requests. You pay your deductible over the phone when you place the repair order. My repairs were for my boiler and one for my refrigerator. Both were repaired fully by excellent standing local businesses. Repair services were also outstanding! Being in a fixed income, I have a peace of mind that I don’t need to worry where the money is going to come from to repair or replace my... Read More
I am the owner of a triplex in Florida. Had Majestik Appliances fix the dryer in my tenant's dwelling. The tenant informed that the tech was very accommodating to all of her concerns. He made sure that the dryer was operating properly. On the other had I call AHS billing dept to receive a hard copy of the repair for next years taxes. The customer service rep was very apologetic about time it took to provide hard copy of the repair. AHS should provide a pdf of the repairs so the customer can just download them with out having to call.
Had issues with this company and ended up leaving them for a better Home Warranty company. They were ok for a couple calls then got bad. Had issues with a ceiling fan that was starting to go out. The bearings in the fan were going and they were grinding and the fan was smelling like it was going to catch fire. They sent a tech out that would not service the fan because there was no remote for it. The fan was wired to the wall outlet that turned it on and off, adjusted the speed and turned the light on and off. Because there was no remote for the fan they refused to service it. I called them explained the situation, told them there was no remote and they agreed to send a different... Read More
Customer Service is the worst I have ever dealt with. The representatives don’t understand what’s going on and keep apologizing. I don’t need apologies, I expect good service. The reps tell you that they’re placing a priority on the call and will return your call. I have called for 7 days straight due to AHS never following up. It’s been 12 days since I placed the initial call and no resolution. The initial contractor that came to my home never turned my washer on and never looked at it. He reported to AHS that it was due to me overloading the washer. AHS said due to that reason, it was not covered. A second contractor came out and found that the bearing wore out and it was not due... Read More
Awful!!!!!!!! Our Daughter and Husband and 3 children under the age of 5yrs old have now been waiting 2 weekends in a row with NO HEAT!!!!!!!!
I am extremely upset and disappointed by the level of service provided and lack of responsibility American Home Shield has taken. Here is my story: *On Feb 8th, I called in a request to fix a small leak in our clothes washer. *Feb 12th, Dan Gleason Appliance repair in AZ came to my home to inspect. Said "easy fix" and ordered a part. *Feb 20th, came back to my home to install *Feb 22nd - came home from work to a FLOOD in my house coming from the washer! Damage done: There is water in the laundry room, linen closet, under the stairwell, in the garage, and in the half bath, which mean the water went through the walls and into the other rooms. *Feb 22nd -I called into customer... Read More
I have filed a complaint with the BBB regarding AHS. There is still no resolution. I have been without an oven for almost 6 months because of them. Between my husband and I, we called regarding our broken oven over 20 TIMES over the course of 3 months. We were on hold for 50 minutes to over 2 hours every time. When we finally got through, there was always a language barrier and no one could help us. I actually had to take a day off work here and there just to spend time trying to deal with this company. I wish we never signed up with them and had gone ahead and contacted someone just to fix our oven, but of course I paid for the full year extended coverage, so I don't want it to be a... Read More
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- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
