American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Had AHS for 4 years and I had an AC claim and I was relieved that they they were going to cover the repairs but once I found out about the coolant cost and the minuscule amount that AHS covers I was livid. $800 for coolant is a very high expense and the part that fuels my anger is that AHS knows that the coolant is way over priced and only covers $10 per pound (cost to the company is about $12 per pound and the company charges $100 per pound). Knowing and partnering with this price gouging tactic has dropped my sense of financial security and I am saving to self insure once I can.
I have always been happy working with this company for the first 5 years I had this company, but this last couple months I had a plumber out to replace a broken garbage disposal, and they required a credit card to book the appointment (first time this has been a requirement), sent him out, billed my card, and have been sending threatening letters and emails the last 2 months regarding non payment, over due payment. I have been on the phone with them 4 times to get it cleared up and they refuse to transfer me to a supervisor, they hardly speak English, tell me that the request to remove me from the list has not been processed yet, they will send an expedite request and ignore any further... Read More
These folks are very hard to reach by phone and the plumbers they send are not very good. The plumber who fixed our septic ejection pump was very discourteous; the plumber sent to replace our jetted tub pump said it would require either cutting a hole in the exterior wall of the house, or completely removing the tub. Neither was necessary. A private plumber replaced it without any of those bizarre proposals. Then the plumber they sent to replace our recirculating pump put it in backwards and then when he reversed it, he didn’t know how to solder copper piping. We are not very pleased with AHS.
American Home Shield sends their customer service calls to India. I have had some one here for my refrigerator 5times, threw away food twice and still trying to get someone on the line that can make the call to replace the unit. The reason to buy a warranty when buying a home is because you don’t know how appliances will work, really frustrated that I can’t talk to someone in the USA that can help. You should not have to throw everything in the garbage multiple times to be covered and have the appliance replaced. GOOD LUCK IF YOU PAY FOR THEIR SERVICE!
The worst service ever, if you have an issue you wait on the phone for an hour or more unless of course you call renewals. Had to call three times on a billing issue and had to wait over an hour each time, finally got it resolved. I had an issue with contractors saying no its not the A/C its electrical, electrical is saying no its A/C, I was charged for visits from both for the same problem because no one could figure it out. Hot Water Heater replacement still cost us $500.00, it is not worth the frustration of not being able to reach anyone and the add on costs when the repair is done.
If I could give it 0 stars I would. I filed to have my dryer fixed on December 16, 2019. Here it is February 4th and numerous visits from the serviceman and numerous calls and it is STILL not working. When you call their customer service you can barely understand what they are saying due to their thick accents. Plus, they don't seem to be very knowledgeable and seem to be reading from a script. I expect a lot more from a company that charges the prices that they charge. There is nothing I like about the service I have gotten from this company. I've had multiple things fixed and the time has been weeks every time. This is the longest time it has taken. I have yet to find a... Read More
My impression of American Home Shield is rapidly declining. Four years ago I had to replace water heater. It cost me $390.00 to bring it up to code and a hurricane strap. Fine! The water heater is still under warranty and it goes out. This time American Home Shield sends out a different contractor. Now it is going to cost another $580.00 to Ideal Services to bring it up to code and another hurricane strap. These expenses American Home Shield does not cover. I have been on the phone with them 4 days now, no hot water for 6 days. I’ve had to call 3-4 times each day and sit on the phone a minimum of 20 minutes today to over two hours last week. Currently I’m on the phone writing this and... Read More
I agree with these comments made by home owners. I was also had a AHS warranty for my home. I called the company that water heater is not working . I called them for repairs I had to wait for one hour or more to talk to a service representative. And then when the technician arrived after 2-3 days to look at the problem and we were using cold water in cold winter and after talking to the AHS rap. separately the tech. told us that it is not covered, Despite all appliance being covered and because of any reason they think proper they can say we wont cover. Similarly, when our A/C broke down and still it is broken, and I called the AHS. and waited in line to talk to a rap for over an... Read More
Long standing contract holder. Never had to use. Washer broke 8/2018. AHS sent a company out to assess and fix. B & G Appliance. Parts ordered. Half of the parts installed. Washer still not fixed. B & G no response. Called AHS. The sent out Sears Appliance Repair. Parts ordered 11/2018. Parts arrived. Appointment made for 12/2018. No call no show. Appointment made. Need 2 technicians, only 1 came. Rescheduled. 12/2018, no call no show. Appointment made 1/2019 no call no show. Appointment made through AHS, 1 technician arrived. Rescheduled with AHS associate Leena 2/1/19. Called 1/29/19 spoke to associate Courtney and had her call Sears to verify 2 technicians were scheduled. On hold 5... Read More
Kalamazoo people are great. Best I have had contact with. However, the company which any initial call you make will take you to India or somewhere else, is terrible. If I could skip a step and speak with people in Kalamazoo I would have stayed with. This company operates however like a giant company and not enough staff. Wait times can be between 30-1:55min like today before anything is started. Not quick enough when your home is cold or you have a job ..and waiting on the phone doesn't work. If you work for the company, please understand you are understaffed, management, if you want 5 starts, staff higher, this comes from the directors needing to do something different. Not the... Read More
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- Home Warranty Plans Starting at $29.99 a Mo.
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- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
