American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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How come this is still a 5 star rated company with sooo many negative reviews
Oh My God. This company coudn't be any more terrible. Rude reps, long wait times (think above 50 minutes), more than 20 calls for the same issue; horrible, horrible contractors, the list goes on and on.
This company is a ripoff, l had an issue when l have a leaking Faucet and it was leaking under the sink. I was told that these are two different things and two service orders.
I am going to cancel this service l believe they are a rip off . So l get a plumber when l need one .
They don’t support their own contractors work. If an item is replaced by their contractor and then it breaks again they deny coverage. Beware.
I gave them one star for at least sending people to fix when you finally reach them. It's impossible to talk to anyone on the phone. Waits are over an hour if they don't hang up while you wait. Sometimes they'll offer to call you back but never do. When absolutely required they will exchange an item but for the cheapest type which has "similar" to what you had. On top of that they will take your old equipment which in my case were expensive, brand names and I wouldn't be surprise if the resale them at a high price. They don't care sending over and over repair people to fix the cheap part they replace. If you call within a short time you don't have to pay for them to comeback but if... Read More
TRASH! TRASH! TRASH! I paid for the best of the warranties and a busted pipe is not covered!
I have been trying for 3 weeks to get someone out to fix my central a/c. After 4 calls to American Home Shield, no company has contacted me
Horrible experience. I am a long time customer and their service and coverage is nothing like it used to be. Hold times to reach an agent on the phone are easily over an hour or more. Offshore call center agents totally useless so pray you get connected to someone stateside. My issue was an A/C problem... first company they sent to conduct the repair was out at my home FIVE times and problem was not resolved. Second company dispatched came up with a solution that AHS refuses to pay for despite the reason for the denial not listed in the contract. As soon as my contract is up I am finding another home warrant company ASAP! NEVER AGAIN!!!
I am very disappointed in AHS. Every time we have tried to make a claim it has been refused. I would not recommend this company at all. A waste of my money and time. The last service call, had to do with a water heater that broke. It was over the holiday weekend with guests expected. My husband made a minor repair to get us through the holiday and was honest with the emergency rep about the repair. They said it would not be a problem. It was obvious that the water heater was broken and showed signs of leaking. After a service man came out to to look at the repair and take pictures, AHS still refused to approve the fix because a minor temporary fix had been made. Terrible customer... Read More
My experience was horrible!! I had several items repaired and it never covered the repair with just a $75 dollar fee. I always owed way more than if I had it repaired myself. I cancelled my policy and had paid for a full month and they said I owed them an administration fee for cancelling which was more than the months premium. I was always on hold for greater than 45 minutes and customer service was terrible. I will never use AHS again!! Worst company ever!!
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Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
