American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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AHS has gotten so bad over the last few years. I've had to wait on hold to speak to someone on two occasions for over and hour and fourty-five min. Contractors that they contracted are terrible. My last service call is still pending after the work order had to be transferred three times. It has been over a week with no hot water, and we're looking at another week to have a part ordered. When asked if the tankless heater could be changed out to a standard tank, the reply was: "Only if the existing one is UNREPAIRABLE" Did I mention that this is the 3rd time this unit has failed in the last 18 mos? Completely UNACCEPTABLE. Not to mention, the customer service is not very... Read More
Steer clear of this home warranty company! The level of service that I have received from this company over the past three years has been nothing short of despicable. They do business with only two heating companies in my area leading to a dismal response time to service calls. They stopped sending service calls to my regular technician this year and will not explain why. I feel that this is due to him being trustworthy and committed to giving a proper diagnosis of required repairs and that was costing them too much money in covered expenses. Instead they continue to send out the same two companies that have been consistently rude and in it for an easy service fee. My family has... Read More
I used to like AHS but in the past year or so I've debated dropping it. I am on the verge of doing so now. Let's just say that during the HOUR plus that I was on hold throughout today - and I had to call because the chat tool was down - I had plenty of time to sit at my laptop and look at reviews of the company and... surprise!... it seems that there are a lot of people out there getting as ticked off as I am for all of the same reasons. Poor customer service. Extremely long hold times!! Associates that cannot resolve issues, and slow and CRAPPY repair & service!! My problem is a clogged drain that is preventing us from using our kitchen and laundry. It started Sunday and I... Read More
the worst company ever .
i have been using american home sheild for over a year and i am not happy at all. You may ask why? anwer is it would take over an hour and 50 mints to talk to the customer service and they use contractors who provide poor service. it would take week till someone calls you to schedul a vist and then its another 3 day to get the job done. No more i can spend my money with some other companies.
How did you guys arrive at a 9.7 out of 10 rating? Nobody has anything good to say! Its like a 0 out of 10. I quit after reading the nightmare reviews on the 2 pages. By the way i just reviewed this web site.
worst experience I ever had don't ever try them, no way to call them and they just keep charging your for nothing
AHS HORRIBLE SERVICE.... I have been on-hold for 2hrs and 7 minutes the first night after putting a several request in, when I finally do connect the young lady said "sorry for the delay and I will do my best to assist you" great, explain the fact that I WAS WITHOUT HEAT during a time the temperature dropped below 10 degrees. Asked for assistance on getting a hold of contractor to get them to come out but best she could do or say was that the following day I would be contacted. I suffered through two night of FREEZING COLD TEMPERATURE just to get a call from a contractor that said I will have my office schedule you as soon as possible. I informed contractor about NOT having heat in the... Read More
We lived in Texas and AHS was wonderful, fast and easy to use. I highly do NOT recommend this company if you live in a more rural setting outside and farther away from a huge city. We now live in a small town in WA state not too far from Seattle or Tacoma, however trying to get anything fixed has been a complete nightmare for us! Hold times on phone are usually around 30-1Hour 30 mins. There is NO call backs. You have to sit on hold for that long! Next, It takes about an average of 2+ months to get stuff actually repaired. This is normal for small cities. So if your fridge doesn't work; your better off buying a new or used CL fridge while waiting to get your other fixed. It's NOT FAST OR... Read More
I'm in the midst of my first experience with American Home Shield. Our furnace began making a loud bang when it turned on, so I called to have it looked at. On January 2, I was assigned a contractor whom I spoke with that day (Tuesday). He said he would come Wednesday or Thursday, which was fine, since we did not feel this was an emergency but definitely something we should have checked out. He called me Wednesday and said he wouldn't be able to come until Friday. Would 10-12 be OK? I said no because my husband would like to be here and he had a doctor's appointment at 10. He said he would be here between 12-1, which I said would be fine. When it got to be after 1:00, I called him,... Read More
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
