American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Purchased AHS in 1994 and for 15 years had a perfect working relationship. However, I am in my fourth month of dishwasher resolution and have made decision to discontinue AHS service. Complacency, redundancy, and incompetence mindset is AHS's new philosophy. Unless you want to spend hours on hold (4 1/2 hours on hold in 2 day period) and willing to aggressively pursue repair resolution, avoid the headaches. Many other home warranty companies out there, some offering financial incentives. After dishwasher repair (hopefully b4 thanksgiving) GOOD RIDDANCE AHS.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Gail, Please send us your contract number or property address and phone number by emailing social@ahslink.com, "attention consumers advocate" and we will reach out to you regarding a resolution to this matter. Thanks
"What a Horrible Company" Spent three hours on hold, don't purchase a policy from them. They refuse to fix my problem.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Bob, If you can provide us with your contract number or property address and phone number, we will be in contact with you regarding this matter.
First time I used AHS, it was for a water heater repair, they had to replace it. It took a little longer than it should have, but was replaced and contractor was good. Just had a problem with the refrigerator, contacted AHS, the next day a repairman was there to check it. Was not sure of the problem, did not hear from him, so I called 3 days later and they told me it needed a compressor and they had to order it and it would take over a week to get. Give me a break, it is a Frigidaire, very common and I live an hour and a half from Vegas. The refrigerator is only 1 1/2 years old, should not need a compressor. Finally got the compressor, came to fix it and fixed something else, it was not... Read More
By far the worst company I have ever dealt with. They send incompetent repair people who are either not certified for the brand of appliance they are repairing or simply don't diagnose the problem correctly. Took 5 service calls and 32 days to repair my refrigerator. Told me my dishwasher was not cleaning the dishes because I was not using a rinse aid. (Took 3 service calls to repair). When it came time to replace my HVAC unit, they were either dishonest or totally incompetent, gave me 3 quotes with a higher price each time, long list of items not covered, and tried to sell me 12 pounds of refrigerant (at about $100 per pound, not covered by the policy) when the system capacity was about... Read More
They were better in the past. I now see that many of the contact companies are poorly rated. The Plumber they sent today was a 1 star on yelp. Job was first aid only. Left with cold shower and told that by damaging the valve by closing it, it was "abused" and that they would not cover. Catch 22, (I would not know it was a broken valve if it did work). Looked on yelp, very poor track record for AHS and Plumber. Will be talking to State Ins. Commissioner and TV news in A.M., the local public need be warned of this type of UNSURANCE>
I had AHS for several years. When it came time to file a claim, it was a disaster. Delayed response to get things fixed and poor customer service. It took 1 week for AHS response but it was too late. It taught me a lesson, all warranty companies just make money on people’s fears but never delivers when things breakdown. Read your contract. It’s better to save your money for home emergencies.
I would not recommend using AHS. I requested two services one for my thermostat (ref #430012062) with Summer Breeze Heating and Air. No one ever worked on anything in my house or even stepped foot in my house and I was billed for the service call by AHS. Now I am receiving past due bill notices for work that was not even done. I also had a service call for my washer (ref #430012052) through Jones Family Appliance. They came and fixed one thing but were waiting on a part to finish the rest and they never came back. I was also billed for that completed service call and the work was not finished. In addition, they are sending me overdue payment notices for work that was not finished. To make... Read More
Have contacted them on 3 different appliances , only one time have we had a technician actually show up . Once it was my ac drain clogged in the attic causing thousands of dollars in damage to my house , they put it on an emergency order , saying they will have someone out to look at it withon 24 hours . i fixed it myself ! No technician ever showed up and the company just gives excuses .
Horrible, horrible, horrible. Been with AHS over 15 years. Paid monthly, faithfully, yet when something breaks they send sub par contractors to put band aids on fixes. My house has sold and I can't wait until Nov 15th to cancel this contract.
I called to get my garage door opener repaired. Ace Garage Door came out and fixed it. Within a week it no longer worked. I called American Home Shield. I was on hold for over an hour. Then after the girl answered, she put me on hold for another 45 min. I requested that Ace come to repair the door again. No one ever called me or came out to fix the garage door. I called Ace and the man hung up on me. I cancelled by American Home Shield policy. I do not recommend them at all.
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- No Age Limits on Covered Systems & Appliances
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