American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Read the fine print, read the fine print, I say again read the fine print. I think Home Shield might be a SCAM or at least they give the appearance of one. You need to know your emergency is not their emergency, what I mean is what is an emergency for you might be not be what they consider an emergency to them at all. Being a new member for a short while I decided to use HOME SHEILD for the first time, Thursday morning my water heater stopped working so cold showers for everyone. I called “AHS” I and used their automated service to set up a service call for my repair and paid my $100-dollar service fee. After waiting for about four hours I decided to give the service company a call to see... Read More
Not happy, hold time for customer service is too long. They have limited vendors. If you complaint to customer service for delay or about vendors, no results except you will hear back sugar coated comments they will take care of problem.
So far not happy. Had a contractor called for my pool, they came out and inspected it which was the last I heard from them. Do ever use Aaron Pools in Tempe, AZ as they never call you have to call them to find out AHS does not cover my claim. Never heard back from my warranty company or the vendor. Can understand how these warranty companies are allowed to lie in their advertising.
Watch out, already over 3 weeks and stove not repaired. They are trying to find reason not to warranty. Service manager hide and does not pick up the phone to answer questions . Coward
Would not recommend. Don’t believe high ratings.
I strongly recommend you do NOT WRITE ANY FUTURE HOME WARRENTY POLICIES WITH AMERICAN HOME SHIELD. Spread the word among realtors. It isn't just that they have denied full coverage of my HVAC system as clearly stated in the policy, it is the fact that each time one of their reasons is disproved they come up with another reason - even if that contradicts earlier statements. It's just too much to believe that they ever intended to honor the policy as written. AHS was denying full coverage of my split system due to fine print in the policy referring to NC Codes. Mr. Dittman, the code authority at the NC Dept of Insurance in Raleigh. sent e-mails to both Brenda Hogue at AHS & to... Read More
SCAM Outfit. Whoever wrote this review, works for, or is being paid by AHS. They will replace your products with GARBAGE. Then blame it on their supplier. Making it an inside scam, as they chose the supplier, not the other way around. Nice try, SCAM SHIELD.
Advise- RUN
My name is Bruce Whitlock and I live in Grapevine Texas. We have a washer that is covered by American Home Shield. The issue is that the spin cycle in the Maytag Neptune does not wring / spin all of the water out of the clothes for heavy loads. We have had two separate companies out with each company stating how the other should have checked x and would have solved the issue. My issue: the washer is still broken. Its been well over 30 days. When you call American Homeshield you are required to wait 30 or more minutes. I called on Monday 10/2 and my service will be on Thursday 10/5. If this next service is like the last several service calls some part will need to be ordered which takes... Read More
I had AHS for seven yrs. I paid my monthly fee on time. and when I wanted services, they said, It was my fault by the contractor. I still had to pay the deductible to contractor for coming out to my house. NO SERVICES. I will cancelled because I got robbed by AHS.
I recently had inside plumbing problems, I contacted AHS and in a very shot while I was contacted by a local plumber and an appointment was set up. The problem was corrected in timely manner. I'm greatly pleased with AHS, and will recommend this company to any body.
Very disappointed in American Home shield. I had an issue with my pool heater, which is covered under the terms of my contract. I submitted an online service request and did not hear from anyone for 7 days regarding a service provider. After 7 days, I called AHS customer service and was informed that AHS had the wrong phone number and could not contact me (no one has email?!?) I was also told that Ray's Pool service had accepted the job, and would be in contact. I called Ray's pool service and spoke to Ray, who informed me that, no, he in fact had not taken the job, and had no desire to work with AHS. After several more calls over several more days, and lengthy hold times, I spoke with a... Read More
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
