American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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The entire process was seamless: from assignment of plumber, to scheduling, and job completion. Everyone was friendly and helpful. The repair team came in and was in and out under a half hour. I have had other home warranties and they just don’t compare to AHS. Thank you for a pleasurable experience!
This company is a rip off....stay away.I had pool coverage but they said the digital unit that runs the pool pump was not a part of the coverage.Its like saying a spark plug wire isnt under a car warranty because its not the spark plug itself.Very expensive but they are deceptive
Your company is a fraud. I pay my monthly fee, paid for a plumbing service, the plumber came, had to order parts. Stated he would be back on Wednesday, never came or called, I finally got to speak to Plumbing office on Friday afternoon, they stated they would be there the next morning, again no show no call. I have been on the phone with your "agents", who do not speak very good English. They always put me on hold to call plumbing company, they are not successful, then they say they will contact the contract department and I would receive a return phone call in 48 business house. I have not received that phone call yet. I have asked to speak to a supervisor and was informed she... Read More
Always easy to work with. I have only needed to call for preventative things so I hope if I need for repair it’s just as easy
American home shield has always been extremely satisfying when I have called for a problem on my house. They have never refused or backed out from repairing the items that are in our coverage. They either repair or replace the appliance that has a problem. I consider them a five star company
Happy with all of my claim resolutions over 2 years. Good service companies and quick responses.
I was with them for over 10 years. The quality of work is excellent. The speed of response for service calls is excellent. The coverage is wide and I never had any problem with them saying an item is not covered in over 10 years. Those are the positives. The negatives are: - They will keep patching up an equipment till the very end to ensure they don't have to pay to replace. - When they do have to replace the ceiling will get you a replacement but usually not a quality replacement. On my AC unit for example that finally failed I ended up paying for a quality system totally out of pocket with no credit. - If you don't pay attention you will sign up for a package that covers a... Read More
Over all they do a good job getting someone to come and fix your issue. My concern is when do they decide to "REPLACE" the item that is broken? I have had two service people come to fix my refrigerator and its still broken. I have been without it for weeks, don't you think its time to just replace it, now that would be great customer service!
Extremely disappointed with the poor service I received. AHS sent a dishonest and unethical plumbing company (based on extensive Yelp reviews) to diagnose a problem. Initially they claimed they couldn’t honor the claim because the defective part was no longer manufactured. When I advised them that the part was still available under a different number, they changed their claim to deny it, saying I should have “known” about the defect when I had the home inspected. AHS advised me that I could appeal this and they would send a new technician — who also has terrible Yelp reviews about crooked dealings with home warranty companies.
Great service and easy to work with. Technician showed and immediately identified the issue with my washer and told me that it would cost more to fix than it wash worth. A week later my new washer that AHS provided had arrived and installed.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
