American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Fast service. Kept me updated throughout the process. The plumber that came was very friendly and professional and got the job done quickly.
The agent was very helpful and explained everything to the last detail. The reimbursement process was very efficient. I received a Lowe's Ecard with in 4 days after the repairman declare my refrigerator unrepairable.
When you think it covers a repair and as you get into it you learn it doesn't, like the spring on the garage door opener not covered.
AHS has been a blessing for us. We are retired and on a fixed income but the monthly service fee has more than paid off. There is a quick turnaround time from service repair to reimbursement. I would recommend AHS to anyone.
Overall I'm satisfied with American Home Shield as my warranty company. So far they have fixed all the issues that have come up with our house. The contractors they source are knowledgeable and efficient in resolving issues. I've had to call them out three times in two years I've had their service. I would recommend AHS warranty to my friends and family.
I have had American Home Shield Home Warranty for several years and continue to be very pleased with the service. Believe me, I am the type that if I had issues I would quickly cancel. So far so good in all areas.
Unacceptable service. At this point we will post this everywhere on line to let people know how bad this company is. We have been waiting for AHS to fix the heater in the house for 1 month now. It is freezing in the house and we have kids. We had 2 technicians coming out said t that our unit needs authorized Lennox technician with Lennox-compatible tools to fix our unit as igniter doesn’t work and it needs Lennox-specific tools to open and change rusted igniter. We have been given different excuses for 1MONTH now and no Lennox technician. The written reports from 2 servicemen that came stated that only Lennox technology can fix it, but AHS had not sent one. In fact they tried to assign... Read More
Stay away from this company. The companies they contract with have horrible reviews. Freedom heating and cooling lied about fixing my furnace here in missouri where temps are in single digits. Je said he cleaned the flame sensor but he didn’t and that wasnt even the problem, a wire needed replaced. I had to get someone else to fix it because they couldn’t come back out to fix it again till 4 days later. I will be calling to get my service fee back.
AHS provided exemplary service for my HVAC system beginning December 2020. AHS
sent someone (company A) to look at the system who said I needed a new compressor and motherboard. After the new year when no one from company A contacted me so I contacted them. I was informed that the technician who had been at my house had COVID and that was the reason for the paperwork problem. I contacted AHS up immediately who responded with a new company who were very responsive and corrected the problem without a new compressor or motherboard! Thanks AHS!
Horrible Company and they are contracted with some even more horrible contractors(Fosters Appliances)I have been in touch with them since Nov.10, 2020 and they have not yet resolved my issues with the microwave door and light bulb.
As for the clothes dryer the technician said the problem was with the vent and they do not fix vents but then he reported to AHS that he had reattached the vent. He did nothing of the sort and when I checked my contract it says all parts are covered.
AHS is quick at charging for monthly fees and service fees but no satisfactory service. Still waiting for my issues to be resolved.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
