American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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This is the second time the repairman came because the initial fix didn’t work.
Great friendly and quick service! We will use American Home Shield again.
Being an American Home Shield customer for the past 16 years, I was VERY disappointed with American Home Shield in mid 2020-2021. It has become difficult to understand customer service reps and for them to understand me. They only know what they see in front of them, and can offer no assistance beyond what they read in front of them. No referrals to a supervisor or manager or someone who can answer questions. Communication has become a HUGE problem at American Home Shield, causing me to feel my business is not valued, and being a customer is not important to American Home Shield. I even receive an email stating one thing, and when I called about it, the representative told me the... Read More
This is the worse warranty company I had to go through lot of struggle to cancel the contract finally On 12-Feb02021 -- Request Submitted on 20-Feb-2021 - AHS Denied ordering parts. 0n 23-Feb-2021 - AHS Denied replacing Water Heater with reason not covered (The same is mentioned in BBB response by AHS on 27-Feb-2021) on 01-Mar-2021 After pointing the coverage from Contract and Providing Proof of leak is not cause of Bricks by second opinion by Platinum Plumbing on 04-Mar-2021 AHS sent again the Yung's Sewer company got another reason "Cause is Sediment & Corrosion" and Deny the same on 09-Mar-2021. After Pointing to a coverage section in contract again the coverage of... Read More
I’ve had AHS for about 6 years now and they have always come through for me when I need them!
AC compressor, small plumbing issues, HW heater replacement.... If one of their contractors is not timely enough, you also have an option of using your own and being reimbursed (I’ve done this twice, with no issue at all). Overall, I’m very happy and I do see negative reviews on here— I guess you have to know what your policy does and does not cover so you are not expecting something to be fixed that’s not covered. I’m a happy customer.
These have to be false reviews. Google has them with a 1.4 rating. You can't get service on the weekend. Every time I called I get an Asian person with roosters crowing in the background. You can tell Customer Service is abroad and not in America. I had a claim for plumbing stoppage. I had no idea that was a result a roots in the line from someone else's yard. AHS sent me a denial letter several days later and then when I called to complain, their rep starts arguing with me. Horrible horrible service.
It is a great company to work with and bring peace of mind. Excellent service!
Their Motto is: 'Be sure with Home Sheild'. Well we can be sure that when we needed help, it wasn't there. They persuaded us to increase our coverage to include our pool and then put our rates up and our service charges up, and subsequently they covered NOTHING when our system broke as it was a 'not normal' breakage they said.
Buyer beware. I do not recommend this warranty company. They are horrible, poor customer service, unwillingness to listen, but will collect payment from you regularly. They also recommend the worst repair companies to come out to fix your issue, leaving your further unsatisfied and upset. I currently have an outstanding issue with them since December, that still hasn't been resolved, but they kept their service charge and continue to bill me monthly. Our former realtor suggested this company, and it was a horrible suggestion. I would suggest you go with another warranty place, do your research and make sure you do not give any of your business to AHS. If you know anyone else... Read More
Plumbers Dannie and Keith provided me with a very professional and respectful service. They also fixed my problem.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
