American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
Our Realator suggested this company.
The wait time for parts and repair is unreasonable
Waiting 2 weeks so far for dishwasher repair. Still not fixed
Waited week for service to look at the issue
Do not recommend
This review is not about the subcontractors who come to fix an appliance. This is about the company itself and how poorly it is being managed. I have a simple problem with this company and I have been calling them every week since December to resolve. I have 3 properties that I signed up with AHS. When I signed up, they twisted my arm to leave my CC number even after telling them that I will pay the whole year by check. They said it is OK just call to remove the CC from the account. Well, I paid by check for 2 properties in Nov or 2020. I called in early December and they told me the CC has been removed. Well, 2 weeks later, they charged my card for full year for 2 properties. I have been... Read More
I had a policy with these folks, paid preminums for 10 years, when I needed the heat exchanger replaced or repaired they told me it wasnt covered - even know I had a conversation before I started with them that they said the A coil and the heat exchanger were covered - you cant understand the ladies in what ever country they ship you too, they should call this company India home sheild. stay the hell away from this company they just stink
My pool gas heater was rusting away, after 22 years. I’m getting my home ready to sell, so I called them. Within one day, I guy was out looking at my heater. He said it was repairable, but feared the rusted out bottom portion might fall apart after lifting the hood off. I elected to just remove the heater and to leave all hookups, so my buyer would have an option to install one. He said it’s a two man job, so he’d have to sched another time. Within an hr, he found a helper and they removed the heater, and cleaned around the vacant area the same day
Always respond quickly and send out someone for service! I have always been pleased with the problem solvers.
Quick to assign company to fix appliance. Will continue to use the Moorhead future.
I have used American Home Shield for numerous years. I really can’t say enough about how great of service they provide and the relief of not having to worry about some large expense just waiting to happen. This service is well worth the money!
Amazing service and amazing customer service relations best home warranty service around
First of all we are not complainers and hard working people. With that being said we also expect to be treated fairly and not taken advantage of. Our recent experience was terrible as the representative that was sent to our home our was unprofessional, lied about what was wrong with the unit and lied about not being able to do the work. He also did not return phone calls or emails after the fact. It took me 5 phone calls with AHS to finally visit with an "escalation team" member who agreed to reimburse our $75. The vendor also showed up to our home in an unmarked vehicle and left a huge oil leak in our drive way. If there was a rating lower than terrible they would have received it.
I am happy with the service of your company however I was not too pleased to receive a $11.00 increase with no notice. I believe that this was a rather hefty increase after only one year. I am not really happy about that.
Top Rated
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
