American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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They're good with repairs, but be warned that replacements of major items like furnaces, water heaters, AC, etc can include large additional charges. They call these "modifications" and the contractor can charge as much as they like. That word (modifications) is hidden in the contract as "not included". Our furnace replacement included $1,500 in additional charges for what I considered a simple installation. The contract states that the entire heating "system'", including ducts and flues, is covered, but they wouldn't budge. So the insurance I thought would prevent protect us from large expenses didn't live up to my expectations. Overall I think AHS has saved us some money, but don't... Read More
I have peace of mind knowing I have AHS warranty . It has been easy to schedule using the online service request. It’s fast and the companies respond the same day or next day depending on the time of day you place the request. I think anyone with a house should look into getting this insurance, it is so worth it knowing you have coverage.
HEATING Repair called on Jan 1 This is the 3rd time in 2 years. Last year guy came over, said he would check the schematics and find what part was missing so he could order/repair. Had to call him back after a month so he came out and joined 2 wires together to get me either heat or a/c. Come winter, I have no heat. Requested service, AHS sent a guy out who informed me that I have 2 separate units and the relay switch between the systems is missing. Next day see text email from AHS for an appointment from the same guy as last year. I cancelled that appointment and have HEARD NOTHING SINCE FROM AHS - the 1st company nor the old company. I pay almost $1k a year for service and this is... Read More
I had a plugged "water closet" (toilet). I submitted a request for service to AHS. Only bad thing it was on a Saturday and I wasn't contacted from the plumber until Monday morning. However, after initial contact he was there in 2 hours. Luckily I have more than one bathroom in my house. Plumber who showed up was very friendly, went right to work and was able to take care of the problem within 15 or so minutes. VERY SATISFIED with AHS and the company they send.
I was mostly satisfied with this service until my dishwasher had to be replaced. I was in que to the product replacement dept 1 &1/2 hours before talking to an agent, who then supportedly ordered my new machine from GE. I was told to expect to have a 7 day wait at with time a company named darylfloodlogistics would bring it to my home and install it. I waited two weeks and called the installer to find that the machine had not yet arrived. I then waited another 10 days, still no machine. I called AHS and was given the run around and placed in que for the same product replacement dept. I was told at this to “please do not hand up” but wait for the next agent. I called AHS from my... Read More
New Year's eve day my heating system quit so I called the emergency number on my thermostat and a serviceman came over to see what was wrong. He said that I needed 2 motors at a cost of $960 EACH! I told him NO Friggin Way! I then called AHS and they sent someone the very next morning and they had my system up and running again soon after. My cost that day was only the $75 service call fee! I was a customer for only 6 months but will be for life now! Thanks AHS and the boys at Doctor Cool in Las Vegas! Bob F.
Fast great service! Response time was amazing and the Tech was polite and got the problem solved. I had a garbage disposal leak.
We have been extremely happy with the program. have used it several times and it has paid for itself. Repairs/replacements were made as needed and the contractors were timely and courteous
I called during Christmas because my garbage disposal quit working. AHS sent out a plumber who has a 4.9 star rating on Yelp. The plumber arrived and immediately diagnosed the issue and said we had to replace the garbage disposal. AHS approved it and within 1 week we had a new disposal. The plumber was conscientious and very nice. Didn't take long at all to install it and it only cost the deductible! The plumber left and came back to make sure the screws were tightened! What great workmanship. Thank you AHS!!
I am very happy with AHS for the coverage and the quality of the contractors.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
