American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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It won't let me give negative stars for this review. Horrible plan. Needed furnace replaced and company telling me that code upgrades (just to install the new unit) are going to be almost 4k. They told me they would give me a cash out option to get it replaced of $500. They said the warranty covers the replacement but not the cost to bring the install up to code. How the hell can someone say they will cover the REPLACEMENT but not the install? That's like Honda saying they will replace the engine in your car but not the install. So you need to pay to have it put in the car. Pay for new hoses cause the old ones aren't up to code. And also pay for a new transmission because the new engine is... Read More
We have had this warranty for about 6 or 7 months and have had nothing but bad experiences. Our refrigerator has not worked correctly since moving into our new home in OK, so we have had to utilize AHS twice. Whenever I have to call them I am on hold for a minimum of 45 minutes. After submitting a service request days go by before I I even get an appointment scheduled. I have to call around to find my own repair service because it takes too long for AHS to find anyone. I am able to find a repair man in a few hours (including ones on their approved list) but they have taken up to a week to find one. Also, I never receive communication from AHS. Even when they say they will call me back they... Read More
Our recent experience with AHS regarding our dishwasher problems was very expeditiously and satisfactorily resolved. The service company responded within 24 hours of our call to AHS. An attempt to repair the unit was unsuccessful, and AHS was so informed by the service company.
AHS advised us immediately of our options, and when our choice was made information on procedure was forthcoming. The fund amount extended was not only reasonable, but was within the market pricing for a replacement.
Customer Service was always, without exception informed, courteous, and helpful in resolving our situation. Many Kudoes to AHS!
AHS has been fair and prompt in our requests for services that we have requested.
The assignment of a professional contractor was almost immediate, and all the repairs were done within one business day.
Our out-of-pocket expense was only our deductible.
I called American Home Shield to report a problem with my AC. It was on a very warm day. Within an hour I had a call from the contractor assigned to my claim. He was out at my residence the next morning & thankfully he could handle problem. I was pleased with the service I received from the contractor.
Their response time is poor, good luck if you have an issue with your furnace in cold weather. I've had several issues with contractors not showing up to do the repair or with poor workmanship. I don't think they vet the service companies they use at all. I researched one company that refused to come back and complete the job and found they had a very long history of doing shoddy work, no way they would be in business if it wasn't for companies like AHS keeping them in business. I've found that they often have a hard time finding anyone to work in my area and I live in a major suburb outside of Boston. When it comes to furnace issues, I don't even bother to call AHS because we'd freeze... Read More
I am currently experiencing the worst service from AHS. Something has drastically changed within the last few months with them. I've been a customer since 20014 and has had to use my warranty on two previous occasions. The service then was prompt and very professional. However, my most recent experience with them in getting my washer repaired is terrible. The repair man deemed my washer unrepairable and submitted a request for AHS to get me a new washer as my contract with them quoted. This has been 2 weeks ago and since I have been unable to get thru to the appliance purchase dept. The recording states that the hold time is greater than 30 minutes, but I have called 5 to 6 times and was... Read More
Am getting ready to drop this company. Took too long to respond and they have no contractors that will work on weekends. Took 12 days to get new hot water heater!
Was a customer for about 1 year. Called service for refrigerator 3 times for the same problem. Called AHS told them that problem isn't fixed. They did nothing. I finally bought my a new refrigerator which I think is cheaper than keeping the contract at $45.99 per month, and having to pay $75 each service request. AHS will try and get you to come on board and promise you everything.....don't fall for their crap!!!
Save your money!!!! Don't sign up for this.
Terrible service. Actually, no service at all. You pay money and...then do all scheduling and finding contractors yourself, even in emergency situation. Per agreement, they need to bring the contractor in case of emergency in 24 hours. We had leaking pipe inside the house on Friday ev and it was flooding everywhere. We called AHS, they told us they can send plumber only on Monday-Tuesday. When we disagreed and started demanding for plumber right away, as the water was everywhere - they send us the list of contractor, to whom we can call and find the one who can fix the problem....They did not help at all.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
