American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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When I first purchased the warranty back in 2004, it seemed like a good deal. The HVAC system was covered and I was worried that my two-zone system would need to be replaced soon. However, in one of the renewals, they snuck in a 1500 cap limit. In addition, they would always authorized a repair over replacement and charge 1000 for replacing the coolant. So it definitely was not worth the money for the HVAC System. For other problems such as the dishwasher, water heater or garage door mechanism, it was helpful but I would never have purchased the warranty for 600.00/year only for this.
We used American Home Shield to cover our rent houses. In the first incidence, the refrigerator stopped working. The AHS authorized repairman said the frig could not be fixed (a 20 year old model) and reported to AHS that the frig could not be fixed. After almost 3 weeks of going back and forth with AHS and the repairman we were at an impasse and our renters still did not have a new refrigerator. We called AHS and cancelled the policy which we had paid for in full. Not only were we out money for the new frig, but we had to pay for their lost food and compensate our renters by decreasing the rent the next month. We lost money on that deal! We will never reccommend American Home... Read More
We have been clients of AHS for 24 years. Today I finally listened to reason and signed up with another company. If you don't mind waiting days to see a service tech they are fne. If you want your a/c, heater, or hot water heater fixed in less than a week look somewhere else. The new dishwasher and stove are awesome but a/c is more important when it is over 100 outside. Just saying.
I have been a client of AHS and considering dropping it. I put in a service request a week ago. I didn't hear back from contractor so I placed 2 calls to him. I'm glad it's not an emergency ! Still have not heard and have been on hold with AHS one solid hour. I tried using my web account but the chat line had a 50 minute wait. I'm getting more frustrated by the minute.
American Home shield disappointed me, and ultimately lost my business. They sent a company out to fix my broken water heater, and little did I know, the repair was not done correctly. The water heater stopped working again a year later, and AHS did not fix the problem due to it being "pre-existing". I was stuck paying over $500 for a new water heater with absolutely no help from AHS, even though they were the ones who hired the company for the initial repair. I was very disappointed, as my family had to settle without hot water for over 3 weeks.
I have had a warranty with American Home Shield for more than 7 years. I've always had great service until this year. The contractor that was sent to fix our air conditioning system was rude, incompetent and left a mess in my house. When I asked questions about the repair, they acted like I should sit down and shut up. I've never been treated so bad before. I asked them to send USA services out again, who is the contractor they use to send. They said they want to use this new company, Elements and it's not my call. I think they are using a new company than the last few years. Bring them back! They were great. I own 9 rental properties and will never use American Home... Read More
Used AHS for 12 years. Only 2 glitches the entire time. Use their services on average of twice a year, mostly for the pool and AC/heating. Always prompt, no hassles about the 2 callbacks we had. 98% on contractor satisfaction.
My air conditioning went out on a Thursday during one of the hottest summer weeks! I was able to contact American Shield and they had a repairman out on Monday morning. Unfortunately, no one could be here sooner. The repairman got my a/c going right away and gave me an immediate quote for replacing the a/c and furnace. I was very pleased with their work and efficiency.
My most recent experience with A H S could not have been any better. My washer went out and they were fast to respond to my need for another washing machine...Compared to the other company I had before them, I couldn't believe how curtiousand sweet an insurance company could be. They were fast with my need and very nice. I only had to call once and let them know my needs and they responded right away.I told my son about them and he enrolled with them and I am working on a couple of more people. I will always stay with AHS. For me there is no one better The delivery people were very clean and very professional and very nice.
I had attempted to make the appointment online, but was having trouble with my internet connection. I called AHS and customer service was very kind and assisted with getting my request in. The request was done in the evening and the plumber responded the following day since it was not an emergency. He arrived promptly at the time agreed upon and performed the work in a professional manner.
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- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
