American Home Shield Review
ConsumersAdvocate.org
4,138 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4138 Customer Comments & Reviews
Loading Reviews ...
When our hot water heater sprung a leak we were only a phone call away from service with our American Home Shield policy. One phone call--that's all and replacement was quick and easy. Service provider was on time, polite and also helped me to understand how to get the most out of the new water heater. He went over how to flush the system, getting air out of the lines.
My experience was for routine cleaning and maintenance on my air conditioner. I called in mid-September. I did have to call back about 2 wks later because I hadn't heard from the contractor yet. But when he did come, he performed the check on both the air and the furnace, as it was now October and winter is coming on. He seemed very professional in appearance and manner, and was done in about 30 to 40 minutes. Overall, I was quite happy with the experience.
Summer 2015 - AC failure. Competent serviceman misdiagnosed problem (which was not cocered) - quoted $600. Challenged diagnosis which entitled me to 2nd repair review. None avaliable. Asked to have any licensed local company review problem. AHS refused. Paid $270 out of pocket to repair problem which was covered. Now, Summer 2016 - kitchen sink water leaking from pipe in crawl space. Pipe is old and brittle. Runs lateral - not covered. Repair at $500. Customer since 2010. I'm done. No renewal, last month paying for nothing.
We have used American Home Shield services for a few years. Each time we've called for service, we have helped promptly to set an appointment. The technicians who perform the work, show up at the time designated, are always professional and courteous. Their work is performed to our satisfaction. They offer explanations about the nature of the work, the condition of the appliance they are working on and advice for maximizing use of the appliance. We will continue to use American Home Shield because they have served us well and because AHS saves us money on repairs and upkeep.
I just had my first claim with AHS and I plan to cancel my plan because of it. This is the worst home warranty company I have ever dealt with. I called them on Saturday because our water heater was leaking in our garage. When I finally got in touch with the contractor on Monday, they could not get to us until Tuesday afternoon. I told them we really had an urgent situation and needed someone that day. They instructed me to contact AHS and request a different contractor, which I did. AHS told me I could not request a different contractor because they had already come out. I told her that was not true and she placed me on hold to call the contractor to verify because she did not believe me.... Read More
First of all I was impressed by the quick answering of the phone by your staff. Also I was impressed by your staff, when answering the talk slowly, which makes it easy to understand the conversation. I was surprised how punctual the contractor was. He arrived at the specified time set by him/ He was knowlegable of what he was doing and took the time to explain what was the problem and what course of action he is going to take.
We had our water heater go out and the plumbing company was prompt in calling and coming out. They outlined what we would owe and when they would come to replace it. They even worked around a hospital stay for my husband. It was so easy and the contractor was so very fast and helpful.
As always, the contractor called within 4 business hours of when I submitted my request. Very courteous employees, from the office personnel who set up my appointment, to the contractor who showed up on time and did excellent work!
Good luck trying to cancel your account. I have called numerous times waiting up to 30 minutes each time, only to be told" I can't cancel your account and you need to talk to the retention department...but no ones there now" online chat wait time is 38 minutes... Hmmmmmm I should have canceled after my first awful experience with their vendor. Im going to call credit card company and cancel payment. no one should spent over 3 hours to cancel an account. BEWARE
The furnace technican who arrived promptly as scheduled was very professional and knowledgeable about the repairs needed for my furnace. He was on site less than 30 minutes and without the need for ordering parts or a return visit, he repaired my furnace during one of the coldest weeks in months.
Top Rated
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
