American Home Shield Review
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4,137 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4137 Customer Comments & Reviews
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Generally, I don't write reviews as some times the experience is good and some other times bad with every company. Bad experience with this company. I insured two homes with this company for over 2 years. When I really had a problem, the insurance is of no help. I had to spend from my pocket. First time, I called for a water leakage as the house flooded with water damaging everything including floor and walls. Immediately, I placed a call with the company. They allotted a service provider and he never call me or when I called none responded. I had to call a private contractor to find the issue and fix it. The damage caused due to this delay was more than $13,000. Thanks to my insurance... Read More
When I call the company I spoke with a real person for a change, they explained that it could be a couple of days. The day of my appointment the tech was on time as well as clean.She put on shoe covers and wenot right to work and answered g freely any questions I had about furnace. Before leaving she explained that if I had problems call the number she left.with me.I was very happy with my experience with the Tech.
AHS sent a very competent professional to service and replace my existing system. The service was prompt and professionally completed. I've recommended AHS to all of my friends. And some of them now have protection from AHS.
I had a problem with my refrigerator, water dispenser, called AHS and they immediately arranged for a repair of the problem. The service call cost less that what it would have been without AHS and the cost of labor and parts was included.
I just retired from the AF on 1 April, we have set up an account with these crooks to ensure that if anything went wrong we could get our home taken care of. On Saturday night our water heater sprung a leak & we called AHS Sunday May 15th. They got a plumber to our house on Tue. He told us that it he had submitted his work order to AHS & that he would prob be back on Thurs to complete the work. Long story short they tried to tell us that we were going to have to pay $750 out of pocket to replace our water heater. When asked for a payout to get another plumbing company to do it. They refused to tell what they were going to pay the other company & told us that "that information was... Read More
I hate, hate, hate, hate, hate this company. We've been using them for 6 years (because we don't have access to a lot of other options). Every year for the past six years, our air conditioner has leaked freon. Every year, for the past six years, we've paid nearly $200 + $75 call out fee to fill the freon because the A/C will continue working through the summer at the pace that it leaks. (They only cover $10/pound for freon because it's a gas, not a component.) We've also had problems with many of the companies they contract with: coming after the agreed upon appointment time, waiting until the end of 3 days (that's their contract time) before calling to set up an appointment - then... Read More
I think you guys are spot on! Whenever I call, it's easy to set up an appointment and the contractors always call me within a very short time to schedule it. I am pleased with the contractors with whom you work as they are always friendly, courteous and professional. I appreciate your company and what it has done for me in the past and I will continue to be a good customer. Thank you.
Normally I'd give AHS a 5 star rating. As a retired real estate broker, I always pushed AHS. Something has changed. Service isn't what it used to be? Was it sold? They state they use local contractors. That's an outright lie. I live in Bakersfield. Ice maker went out. They sent repair to LA Appliance. Look them up on Yelp. Took 4 business days before I was called which is in violation of AHS policies. About a week later, they send out a repairman. He said he knew exactly what was wrong and had to order the part. I'm thinking, ok, there's a local wholesale appliance parts store in town that carries this part. He could just make a quick trip to get it and ice maker is... Read More
I am Customer, that's not satisfy with their services. Be careful what you pay for. This company promise to take care certain item on there contracts and did not delivery. I placed a call in to complain on my AC and sump dump in my basement they sent out two contractors to my house and I paid each of them $100 each. The contractor for the sump pump told me, he will order the parts and come back to fit it. Three weeks later I called the contractor find out what he has come back and he told me that AHS said I am not covered. If they knew I was not covered why did they sent him out to my house? I have paid the contractor $100 and nothing is done. Please beware that this... Read More
AHS Customer service was friendly and helpful. They have always been more than willing to answer our questions and help guide us to the best possible resolution to whatever our service issue might be.
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- Coverage for Code Violations & Permits
