American Home Shield Review
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4,137 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4137 Customer Comments & Reviews
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Had American Home Shield for 6 years for 2 of my properties, but these past 2 years have been horrible. AHS connected me with a contractor who was incompetent and may have caused a fire to our house if we didn't ask PG&E to inspect the contractor's job. PG&E informed us the job done was hazardous, didn't meet code and had to be redone. Lives were compromised! I informed AHS of the issue and they still demanded their $100 deductible from me. That was just the last straw. AHS was heartless and didn't deserve our business any more.
Worst company ever,
Trash, trash, trash.
Have been a customer for 6 years never call for service the day I called for service that was the day I dropped them like a hot potato/ tomalley.
Trash .
If your money is to hot to keep in your wallet put it under a rock not in this trash.
I am a costumer and used to be good maybe until 2017 but after that they change the way they offer services, replacement, is horrible. They say they replace and at the end they charge you to replace your water heater $1,350.00 that you have to pay to the plumber for a covered service in their contract so if you asked for cash out they give you like 700 dollars that don't even cover the water heater that you currently have at your home. After Covid trash service, bad technicians that have not idea what they are doing.
Trash. Customer service is trash. Response times are trash. Follow through / follow up, also trash. Overall an absolute trash company. It's winter and my shower is without hot water. It's been 3 weeks since the designated contractor submitted an authorization to AHS and there has been NO RESPONSE despite MULTIPLE follow up calls from the contractor (on 12/3, 12/6, 12/9) and me from me (on 12/6 & 12/9). Customer service doges direct questions and refuses to provide insight on the cause of the delay. Even a simple acknowledgement that they dropped the ball would be appreciated. But no... that's too much to ask. Best I get is the scripted: "you'll get an answer in 24-48hrs"... Read More
Wow - terrible reviews!!! You better improve your service or you'll have zero customers
After many years of coverage on 5 properties to receive a 26 second phone call rejecting a claim that should have been covered, no explanation and then hung up on was the final straw! You’re fired AHS!!!! They continue to charge the monthly fees after 6 months since we canceled their services!!
I had them and was highly disappointed with their service and candor!
My microwave has been out for over 2months and I have numerous calls to them and still no help. Service is DISGUSTING. I WOULD NOT RECOMMEND.
Ripoff! Foreign based reps you can't understand. Refused to give me plumbers report they based denial on which I paid for.
Very very disappointing and frustrating. My service request is pending since May 2022. I have tried calling, tweeting.. No response! Today I was put on hold for 32 mins to connect me to escalation dept and later they cut my call!!! I have sent a final email today. If no response again, I am going to cancel my subscription.
Our Partner
Limited Time Offer: 50% OFF Select Plans
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits On Covered Systems & Appliances
- Free HVAC Tune-up With ShieldPlatinum™
- Coverage for Code Violations & Permits
