American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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WORST COMPANY EVERY... DO NOT USE THEY ONLY WANT YOUR MONEY!!!!! THEY DON'T GIVE 2 DIMES ABOUT CUSTOMER SERVICE OR CUSTOMERS. I'M CANCELLING AS SOON AS I GET THE $49 DOLLARS TO CANCEL AFTER THEY STOLE 75.00 FROM MY BANK ACCOUNT.
I have had American Home Shield cor quite a while and the moment I needed my appliances worked on they were horrible!!! I called in for my Refrigerator Ice Maker and my dishwasher and someone came to my house 12 times to fix the same issue!!! The refrigerator still doesn't work and I still haven't gotten a replacement. This started November of 2018 and it is now May of 2019 and they keep giving me the run around and apologizing when they have no intentions on doing anything other than collect money!! I have called them so many times and it is still a horrible mess!!! Do not use them!!! They are liars and money thieves!!!
I would like to warn anyone thinking about using AHS to beware! I had 4 policies on rentals covered by AHS, after discovering how difficult doing business with this company can be, I decided to cancel all 4 policies. Trying to cancel these policies has become a circus! On May 10 I told AHS to cancel ALL 4 policies. On May 20, I contacted AHS to make sure all 4 policies were cancelled only to find out 2 remained ACTIVE. Again, I told them to cancel the active policies. On May 21, I received a call from an AHS representative wanting me to change my mind on cancelling.. Rep informed me I owed $30 for cancelling. I told her if I had actually agreed to that I would pay.... Read More
this is one of the WORST company I have ever had to deal with my air went out I was told to get my air fixed I would have come out of pocket 1,200 . And get this they told me to do a cash out they will give me a check after I pay for my own svc with my own tech of 855.00 what a joke!!!!
Hello,
I have had American Home Shield for over 12years.. I must say today was the worst service ever. Despite all the negative talk about AHS on TV i kept this company, but after today I will re think that. Your Customer Service Rep had me on hold over 30mins( Lester) to speak to a rep. I have been without Air since Friday and now they are telling me it will be 3 to 5 days before the parts will make it in. I have also been told I cant change vendors. I would like to speak to a supervisor but of course no rep will allow you to speak to one. Is there a policy with your company about speaking to a manager??? I wouldnt recommend your service to anyone..
I initially submitted a service order online in Jan for my furnace that was out, it was approximately 13 degrees outside and a Saturday Morning. I never heard from them after my submission, several hours later I called, they said they don't work weekends. I explained the situation and the weather and they said I had to wait 4 hrs for the previously chosen provider to respond to an afterhours call. At 4 hrs I had to call AHS back to get a status, then was told to wait another 2 hrs to see if they could find another provider. Another 2hrs later I called back again to get a status and was told they couldn't find anyone to work it and that I should call to find my own provider. At this... Read More
After a negative experience with Paul's Appliance Repair in Bryan, TX I read the reviews. They are typically 1/5 stars all for the same reason. It's unbelievable that AHS would continue to contract with them after all the complaints. I called AHS to give feedback and after talking with Customer Service I have been on hold for 10 min--the agent saying she had to review notes but seems to have disappeared. Between Paul's Appliance and AHS this morning I've now been consumed for 2.5 hours that I don't have to spare and the situation is far from resolved. This aggravation is unprofessional and not worth the annual price to continue my home contract. Update--the phone just cut out so no... Read More
I have called several times but for urgent and sanitary type issues the service is just awful. They may have only like 1 contractor within 24-48 miles and if they are booked then you have to wait days up to a week to get immediate issues repair. Plumbing & water leaking is very urgent and refrigeration problems should NOT be scheduled out beyond 24 hrs. This is just unsanitary and unacceptable. Shameful actually. Who goes without water being turned on for 2+ days??? They gotta do much better than this. You wind up paying out of your own pocket and paying an arm n a leg to get service sooner. They are a huge co and can get more alternate contractors or at least pay for the immediate... Read More
It's been two weeks without my dryer. Two visits from techs, both not fixing it because they say the same thing. Too expensive to fix. AHS keeps jerking me around. Everyday I call they say 24 more hours for their authorization department. TWO WEEKS and it's still going to be how many more "24 hours"???
My monthly payment has gone up every year of this contract. I’ve been a customer for 8 years and now my payment is $79 a month. I called and ask why so high and they acted like take it or cancel.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
