10 Best
Home Warranties
of 2024
Home Warranties
of 2024
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🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone
2-10 Home Buyers Warranty Review
ConsumersAdvocate.org
71 Customer Comments & Reviews - see all comments
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2-10 Home Buyers Warranty (2-10 HBW) is a Colorado-based company founded in 1980. 2-10 HBW provides home warranties for new construction and pre-owned homes, and protects 1 in 7 new construction homes with a structural warranty. The company offers builders, real estate professionals, and homeowners system and appliance home warranty plans. They are Better Business Bureau accredited with an A rating, and a member of the National Home Service Contract Association.
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2-10 Home Warranty is the worst home warranty company I ever had to deal with concerning homeowners repairs. Lack of knowledge in getting the right contractor to repair my dryer...…..It took them getting 3 contractor to finally come and troubleshoot my dryer after waiting 11 day's and paying the first contractor $100.00 service fee to come in my house take a picture of dryer and 5 minutes later he's gone.....Just pure piss poor service and I will not recommend this company to anyone not even covering my DOG HOUSE!!!!!!!!!!
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The 2-10 home warranties are absolutely worthless unless your home is "unlivable, unsanitary or otherwise unsafe."  We paid the $250 charge to file a structural claim with them and they have denied us repeatedly because of those standards not being met. In other words, your house has to be falling down before they'll do anything. It is a total joke. If you buy a home from a builder that has a 2-10 warranty, you're basically out of luck. You sign away your rights that you cannot sue the Builder and our builder, Kerley Family Homes in Marietta, GA knows this. Builders who offer these warranties hide behind it because it protects them. If you sign a contract with a builder who offers one of... Read More
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48 hours after hot water heater breaks and floods...still waiting for 2-10 to authorize new water heater. 24 hour wait for plumber and additional 24-48 hour wait for authorization after plumber sent report. No idea how long we will wait for installation after/if authorization is received. We will NOT be renewing with this company!
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My 2-10 Home Buyers Warranty seems worthless. My AC went out and we have an 80 year old with COPD living here. 2-10 told us they couldn't get someone out for 3-4 days and they agreed the situation was an emergency. We were told we should contact someone to assess situation and call it in to 2-10. Contractor found fan motor burned out, capacitor bad, freon low, and since the unit was over 20 years old they recommended replacement. 2-10 jerked us around for days "reviewing" claim, reviewing by "high dollar claims," then saying they needed their contractor to come out. I had the unit replaced rather than continue waiting knowing that 2-10 would only cover cost of "band-aid" fix. They... Read More
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I have 3 contracts with 2-10 and I am a referral partner! I will not renew any of my contracts with 2-10. My HVAC burned up on 01/15/2018 . I have had to call them multiple times. Today DeAnna told me she doesn't know how I fell through the cracks but she would get someone on it tomorrow because today all the management is in training! I has been 40 degrees in my home several time during the cold snap. Customer service stinks! Contractors complain about your inability to answer their calls as well as a business having to wait on hold for 2 plus hours to help one of your customers. Ridiculous! THANKS BUT NO THANKS 2-10! You have lost my business and I promise no more referrals to... Read More
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I am in the process of getting quotes for a new Home Warranty company. My experience with 2-10 has been horrible every time! Customer Service is rude and speak down to you. I was without air for 19 days last summer and now my washer is making a horrible knocking noise. 2-10 said because it still works they won't send someone out to look at it. I paid to have a company come look at it and they said it could not be fixed. So 2-10 won't fix it until it just stops working and because of my experience with my air my bet is it wouldn't get fixed anyway. Three people looked at my air and all had different opinions and one even tried to charge me for things that they said had to be brought up to... Read More
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I got the home owner warranty from 2-10 warranty company when i purchased my home, in the hurry of closing the home buying formalities i missed to read and check about this polished warranty company. Every service by 2-10 warranty company is bad. Claim approval process by 2-10 warranty company is horribly bad most of the cases they do not approve or go with the really bad options. 2-10 warranty company did not stick to the words they committed. Please do not fall into their polished words when you purchase the warranty or when u renew it. They will show their original side only when there is any problem in your home and when you have any claim(S)
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I had purchased 2-10 home owner warranty when I purchased my first home April 2016.
This company's customer service reps have provided me the worst customer service ever. I had them replace my heat furnace and duck work after 8 months I noticed my duck work wasn't completed. Come to find out I only had 30 days to notify them which mean I would have to pay again. So please save your money and do your research else where before throwing your money away to this company. Becareful with Francine agent# 1501
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We have had 2-10 since purchasing our home and have had typically poor experiences with them... but this time is the worst... Our Washing machine began to leak and we contacted 2-10... we went through the beginning stages and paid our $60... we have now been without a washer for a month... first they couldn't seem to get a repairman... then they did and he couldn't complete the job because he wasn't being paid enough... now they say that in spite of the fact they ordered parts, they don't have the correct ones and can't find the parts... but they did want to thank me for being a good client???
My advice... check out other warranty options before selecting this one...
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I became a customer of 2-10 Home Buyers Warranty upon the purchase of my first home in April of 2016. During my first year with 2-10, my dishwasher began leaking. Customer service have two options - pay the $100 service fee to have someone come out and take a look, which could take up to a few weeks, or purchase a replacement myself and they would reimburse me $100 once I submitted the receipt. Not knowing any better, I took option two. Once the new appliance was delivered and I submitted my receipt, I was notified that my new dishwasher would not be covered for the remainder of the year since it was a new purchase outside of their process. REALLY? Stupidly, I decided to renew my... Read More
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Top Rated
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone
2-10 HBW’s home warranties provide excellent value. While their service fees and premiums fall well within the industry average, they do not have itemized limits for a home’s typical appliances and systems. By maintaining a high BBB rating, , 2-10 HBW demonstrates that it is capable of addressing its customers’ concerns. Though their money-back policy is only available by written request, their resulting administration fee is lower than their competitors.