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2-10 Home Buyers Warranty Review


ConsumersAdvocate.org Rating: 1.2 / 5 (Poor)
71 Customer Comments & Reviews - see all comments
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2-10 Home Buyers Warranty (2-10 HBW) is a Colorado-based company founded in 1980. 2-10 HBW provides home warranties for new construction and pre-owned homes, and protects 1 in 7 new construction homes with a structural warranty. The company offers builders, real estate professionals, and homeowners system and appliance home warranty plans. They are Better Business Bureau accredited with an A rating, and a member of the National Home Service Contract Association.
 
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How is 2-10 rated?

Breakdown

0.0/5
Transparency
4.0/5
Claims Processing
1.5/5
Coverage Options
0.0/5
Additional Benefits
0.5/5
Customer Experience

Overall Rating: 1.2 / 5 (Poor)

2-10 HBW’s systems and appliances home warranty is available when one is buying or selling a home, and when a homeowner wishes to protect their existing home. Homeowners with a 2-10 HBW home warranty plan have up to $25,000 of coverage for eligible systems and appliances. They are a Better Business Bureau accredited business with an A rating and a member of the National Home Service Contract Association.

2-10 HBW’s home warranties provide excellent value. While their service fees and premiums fall well within the industry average, they do not have itemized limits for a home’s typical appliances and systems. By maintaining a high BBB rating, , 2-10 HBW demonstrates that it is capable of addressing its customers’ concerns. Though their money-back policy is only available by written request, their resulting administration fee is lower than their competitors.

Coverage

Key Facts

Plan Types
Appliances
Combo Plan
HVAC + Water Heater
Benefit Limit Type
Per Term
Typical Appliance Benefit Limit
$25,000
Typical Systems Benefit Limit
$25,000

Coverage Options - 1.5 / 5

2-10 HBW’s home warranties, unlike many competitors, exclusively offers hybrid plans. Although the number of covered items advertised are on the low side, their lack of an annual cap makes up for it. Three home warranty plans are available: Appliances Only, HVAC + Water Heater, and Everything Together. The Everything Together plan includes all items from Appliances Only and HVAC + Water Heater, but also includes plumbing and electrical panels and wiring.

Specialty Items and Additional Coverage

2-10 HBW also features many specialty items as add ons. These include roof leaks, pre-season HVAC tune-up, additional HVAC system, additional refrigerator, built-in wine cooler, freestanding freezer, wet bar refrigerator, ceiling fans, exhaust fans, attic fans, burglar and fire alarms, garage door opener, water softener, septic system, well pump, pool/spa freshwater, and pool/spa saltwater.

2-10 HBW offers an ‘Even If’ Service Fee Guarantee. ‘Even If’ an item is not eligible for coverage, and 2-10 HBW dispatches a service contractor, the homeowner may request reimbursement of the service fee. ‘Even If’ also means if the same part that was serviced fails again within the term of the home warranty, the homeowner will not pay another service fee.

Additionally, 2-10 HBW offers Bonus Appliance Coverage:

Appliance Color Match – when replacing an appliance, the function, capacity and efficiency of the previous appliance will be matched, as well as the color.
Appliance Replacement Offer – when placing a service request for a covered appliance, you may proceed with the service request OR initiate the Appliance Replacement Offer. 2-10 HBW will give the homeowner a check for $100 to apply toward a brand new appliance instead of completing the appliance repair.
Appliance Discount Program – homeowners can save up to 65% on new GE®, Whirlpool®, KitchenAid®, Jenn-Air®, Maytag®, Gladiator® brands and more.

What does 2-10 cover?

Covered Built-In Systems

  • Air Conditioning
  • Water Heater
  • Furnace

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Built-In Trash Compactors
  • Garbage Disposal

Contract & Price

Contract Details

Annual Premium
Starting at $399
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4 / 5

Home warranties at 2-10 HBW are for 12-months, and begin at $399, and are renewable annually. Exact details may be generated via their online quote and application. If a customer is dissatisfied or changes their mind, they offer a full 30-day money-back guarantee prior to the effective date of coverage. Terms and conditions for cancellation vary after the effective date begins.

Cancellation Policy

Homeowners may cancel the home warranty, prior to coverage beginning, for a full refund. If a homeowner cancels 10 or fewer days after coverage begins, they will receive a full refund minus any amounts paid for service provided and a $25 processing fee. If cancelled thereafter a pro-rate refund of 90% of the home warranty price paid will be refunded.

Claims & Service

Claims

Service Fee
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
10,000
Service Recall Period
365 days

Claims Processing - 4 / 5

2-10’s service claims vary between $60-$100, well within the industry standard. With no waiting period or maintenance records requirement, 2-10’s contractors are always available. Should their work have been flawed in some way, the 24/7 claims department will assist with service recalls within the first 30 days after the initial service date. In the event that none of 2-10's 10,000 in-network contractors are able to assist, customers can call out-of-network technicians to obtain quotes, provided they’ve contacted the company beforehand.

2-10 Reputation

Company Details

Year Founded
1980
NHSCA Membership
Number of Customers
5.8 million homes covered
Number of Employees
Over 500
BBB Rating
A
Date Collected
2017-07-21

Reputation - 1.5 / 5

With over 500 employees and nearly six million homes covered, 2-10 HBW falls within the average established by its fellow NHSCA members. Although this company is not rated on TrustPilot, they maintain an A rating through the Better Business Bureau and have over 12,000 reviews from Avid Ratings (https://www.avidratings.com/reviews/2-10-home-buyer-warranty), another third-party site that publishes every review..

Contact & Additional Information

Homepage URL
http://www.2-10.com/
Company Phone
(800) 743-4210
Headquarters Address
13900 E. Harvard Ave., Aurora, CO, 80014
Year Founded
1980
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Customer Comments

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C
Catherine W
2/14/2017
Living about 90 miles from Orlando means they had no local contractors except for an HVAC guy who blew me off twice. Once was an emergency, I had 3" of water in my garage because the dehumidifier line had clogged. He never came and I had to hire someone to unclog the line and clean up the mess and now I'm still dealing with mold. The other time. I needed the ductwork checked because the a/c wasn't reaching the end of the house- he blew me off. They did send an electrician because I kept having a short out. By the time he was sent, he pulled the faulty wire and it had caught fire In 3 places- I could have died in a fire or lost my house. I No plumber to fix the broken faucet for my washing... Read More
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